You are not logged in. Login/register. My CIM.

0 item(s) Subtotal: £0.00 Checkout

Home > About us > Site help and legal statements > Terms and conditions

Terms and conditions

Training Course, Membership, Assessment Services and The Marketing Shop Information and Terms and Conditions

This website is operated by The Chartered Institute of Marketing. Further details about the Institute are given at the end of these terms and conditions.

Additional terms will apply to any booking that you make through this website (see one day workshops and residential courses onwards) and to our use of your registration and other personal data (see our Privacy Policy).

Contracts formed between The Chartered Institute of Marketing and you as a result of using this site shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Registration

Forums

Purchasing process

The Institute hyperlink policy

One Day Workshops and Residential Courses

CIM Academy

Membership Bookings

Payment methods

Assessments

Regional, Branch and MIG Event Bookings

The Marketing Shop Terms and Conditions

General Terms and Conditions

Terms of use

By using the site, you agree to these terms of use. If you do not agree to these terms, do not use this site.

The content of this site and content of sites linked to and from this site are provided 'as is' and ‘as available’, without warranties of any kind.

The Institute does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information before relying on it.

The Institute does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.

The information on this website does not necessarily reflect the views and opinions of the Institute. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this website before entering into any commitment based upon them. The materials that can be accessed from linked sites are not maintained by the Institute and we are not responsible for the contents thereof.

Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.

Under no circumstances shall the Institute, its affiliates, agents and suppliers be liable for any damages arising out of the use or inability to use the materials in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. However, nothing in these Terms of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law.

You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring the Institute into disrepute or ridicule.

You shall not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation or to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

You agree to defend, indemnify and hold the Institute and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.

The Institute reserves the right to vary these Terms of Use from time to time. Such variations become effective immediately upon the posting of the varied Terms of Use on the website. By continuing to use the website you will be deemed to accept such variations.

Back to menu

Copyright and Trade Marks

The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights.

As a visitor to this website, you may download a single copy of the material on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without our prior written consent.

No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without our prior written consent except as may be reasonably necessary to use the website. Subject to this paragraph, all rights in material on this website are reserved to the Institute.

Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.

All trade marks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.

Back to menu

Registration

On certain parts of this website we may require you to register and provide certain information about yourself and where you do this you agree to:

Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the "Registration Data")
Maintain and promptly update the Registration Data (by sending an appropriately worded email to the membership services team) to keep it true, accurate, current and complete.

Back to menu

Forums

If you send any text, images, audio or other content to this website you accept that the files sent, and all rights therein, become the sole property of the Institute and that we shall have the right to use that content in perpetuity, throughout the world, in all known and discovered mediums and for all purposes and we shall have the right to make it available to the public on this website and otherwise. All material must comply with the rules on User Content Pages, set out below. We may require you to confirm the rights granted in this paragraph and where requested to do so you shall provide all reasonable assistance to us.

User Content Pages - Rules of Acceptable Use

Any discussion forums or pages of the website where you are capable of posting material are provided for your private and non-commercial use and for the exchange of lawful, relevant, fair and appropriate information, opinions and comment. Use of the website that is inconsistent with those stated purposes is strictly prohibited. Your use of these forums and the website generally is subject to the following terms which, by your use of the forums and the website, you are deemed to accept (and which amount to a non-exhaustive list of prohibited acts):

You may not use obscene or offensive language.
You may not place on the website any material which is defamatory, abusive, discriminatory or hateful or which applauds, encourages or entices abuse, discrimination or hate.
You may not post any material on the website which has been disclosed to you in confidence or which, by its nature, is confidential.
You may not post any material on the website which compromises the privacy or security of anyone other than yourself.
You may not place on the website any material which may encourage criminal conduct or which may give rise to civil liability, or which is otherwise unlawful.
You may not place on the site any material, including images, belonging to any person (or any material where the rights belong to any person) other than yourself without the prior written consent of the owner of it.
You may not place on the site, or link to a third party site, any material where the use by the Institute, or any third party licensed or permitted by the Institute, will give rise to any third party claims.
You may not place any links on the website where those links take users to unlawful material or material that contravenes these Rules of Acceptable Use.
You may not place on the website advertisements nor make commercial solicitations nor use the website for any commercial purposes (which would include using the website to promote or encourage the sale of your goods/services).
You may not place on the website any material that authorises, enables or encourages the dissemination of junk mail or chain letters.
You grant the Institute the unrestricted right to use, reproduce, translate and distribute any material you place on the site.
Whilst we do not pre-screen submissions placed on our online forums, we do have the right (but not the obligation) at our sole discretion to review, edit, move or delete any material submitted to our online forums.
The Institute accepts no responsibility for any statements, material or other submissions placed on our online forums by you or any third party, or for any loss or damage resulting from your breach of these Rules of Acceptable Use.
You agree to indemnify the Institute, its associated companies and its representatives and employees from any and all damages, claims and liabilities (including legal fees) and expenses of any kind which arise from your actions, statements, contributions or other submissions to our online forums, from any unauthorised use of material obtained from our online forums or otherwise from your breach of our Rules of Acceptable Use.
Profile images can include a personal portrait or other non-offensive and non-copyright content, for example, company logos are not permitted. Inappropriate images will result in your forum account being suspended.

Removal of content

We will not view or edit or pre-screen any contribution that you or anyone else make to the forums or to the website generally and therefore, unless we are specifically notified of the nature of any item of content, you cannot assume that we are responsible for having made it available on the website.

We, and others that we designate, shall have the right (but not the obligation) at our sole discretion to suspend your forum account, refuse or remove any content that is posted to, or available on, the forums or the website without the need to give any reasons for doing so.

Content objections

If you object to the publication of any material placed on our online forums (or anywhere else on this website) please let us know by contacting the technical support team and we will take whatever action we deem appropriate.

Back to menu

Purchasing process

To buy items from the site you will need to have registered for a personal workspace.

Items that can be purchased on the site will have an 'add' box next to the item. In order to transfer this to your shopping basket enter the number required and press 'add', this will add the item to your basket which is contained in your personal workspace.

To complete the process you then need to click on 'My Orders', this will open the Workspace and allow you to complete the order process outlined below. All orders are subject to our terms and conditions (see The Marketing Shop terms and conditions on this page)
Payment for assessments and membership are non-refundable. Please see the 'Membership Applications' and 'Assessment Entry' sections for full terms and conditions.

Step 1 of 4 - View orders

Here you can view your orders, make amends to the quantities, delete or add further items to your shopping basket.

To delete orders, click on the red cross icon next to quantity box.

To amend the quantities required, change the quantity number in the box, check the box and press the update button. This will then update your order.

Once you are happy to proceed, click on the button 'proceed to checkout'.

Step 2 of 4 - Entering your delivery address

You will need to complete your desired delivery address on the form provided; all fields must be completed in order to proceed to the next step.

Please choose how you would like your order to be dispatched. Please note that the address supplied to us within this section will be your delivery address.

Step 3 of 4 - Confirming your order

Here we require you to confirm your order details and postal details. If any details are incorrect you can amend these by clicking on edit. When you are happy with the details, please press the "continue" button to pay for your items.

Step 4 of 4 - Payment transaction

You need to enter your credit card/Switch/Delta details here. Our payment service provider will complete the order transaction in a secure environment and automatically debit your account.

If your order includes downloads these will be available immediately once your card has been accepted. Books and merchandise will be dispatched to you within 5 working days of receipt of your order.

Glossary of buttons

Add - add item automatically to shopping basket
Continue - takes you to the next screen
Continue Shopping - return to homepage
Delete - remove selected items from your order list
Edit - edit current details
Amend - edit current details
My Orders - view current and previous purchase orders
Next - taking you to the next screen of the order process
Proceed - taking you to the next screen
View All - view all purchases and orders made
View Current Order - view current order activity
Shopping Basket - e-commerce area of the site
Update - update purchase details, e.g. quantity of a selected book

Back to menu

The Institute hyperlink policy

Linking to our website

We welcome 'hot links' to the Homepage of our website, but not 'deep linking' by which we mean that you may not include a link to any page of our website that is not the Homepage.

Neither may you display the contents of our website (or any page from it) or allow it to be displayed surrounded or framed or otherwise surrounded by material not originating from us without our consent. If you would like to license our material, please contact our library services team.

Linking to third party websites

The following policy covers all web sites owned and developed by the Institute.

External hyperlink approval should be sought from our web team for acceptance and assessment.

All links will open up into a separate window and not within the frameset of the The Institute’s sites. This is to prevent any inference that the Institute approves or has any business or ownership rights relating to the third party site.

Free text links

Free text links will be given to organisations that are mentioned in copy provided by either third parties (commissioned writers) or originally generated by the Institute.

If a third party has supplied original free content a link will automatically be given to the provider/owner of the content, once the content has been editorially approved.

Logo links

On some occasions a logo hyperlink will be accepted, again this will need to be approved by our web team. If the logo is used on the site, written permission must be sought from the third party. This will protect the Institute in terms of breach of copyright preventing any ambiguity between both parties. A written copy of express permission logo usage approval (letter or email accepted), detailing the usage rights of their logo, must be forwarded on to the Marketing team for reference purposes.

Denied links

No links will be given to sites that include or promote the following:

Pornography
Terrorism
Racism
Political views
Any criminal activity
Direct Competitors to CIM Qualifications, Training, Membership and the Bookshop.

The Institute will portray a neutral stance on any views; hence no form of political alliance will be portrayed on any of the sites under its control. The information collected will be used for reference and the Institute’s web communication only. The data will not be submitted for marketing campaigns and distributed outside of the Institute.

Hyperlink disclaimer notice - all third parties will need to be made aware of the following:

Please note that that hyperlinks are given for information purposes only and there is no inferred recommendation as to the companies listed on the the Institute’s sites.
The Institute does not take any responsibility for the quality of service these organisations provide.
The Institute will reserve the right to remove any hyperlinks at any time without prior consultation with third parties.

Back to menu

One Day Workshops and Residential Courses Provided by Learning and Development

Bookings can be made by fax, post, email or online and are regarded as confirmed bookings when made. An online booking form can be accessed at www.cim.co.uk/training.

Telephone bookings should be confirmed in writing within 10 days and can only be regarded as provisional until we have received such written confirmation.

Cancellations

Written notification of cancellation of the course booking within 0 – 30 days (inclusive) of the course date, or failure to attend a course without prior written notification, will be subject to the scale of charges shown in the Transfer and Cancellation table below. The full course fee is due 30 days prior to the course date:

For residential programmes, the start date is the date the course begins
For workshops, it is the day of the course

Courses booked inside 30 days must be paid immediately. If payment has already been made only the remaining percentage of the course fee, after the transfer or cancellation charges have been applied, shall be refunded.

Substitutions

Clients may substitute the original delegate with another person at no extra charge. Written notification is required to substitute a delegate.

Transfers

Written notification is required to transfer a booking to another course. Course bookings can be transferred without charge when notification is received 31 or more days prior to the start date of the originally booked course.

Where notification is received within 15 – 30 days (inclusive) of the start date of the originally booked course, a once only transfer is allowed with a 25% charge applied based on the original fee. The transfer charge will be 50% where notification is received within 1–14 days (inclusive) of the course date. If that transfer is then cancelled or changed at any time, the full course fee remains payable. Transfers on the day shall only be permitted when supported by a doctor’s certificate. In all other circumstances 100% of the course fee will be payable. Only one transfer is permitted per booking. Subsequent transfers or cancellations shall be affected in line with the conditions outlined in the Transfer and Cancellation table.

Transfer and Cancellation Table
No of days notice	% course fee payable	% course fee payable
	Cancellation	Transfer
31 + days	No charge	No charge
15-30 days	100% of fee due	25% of original course fee
1-14 days	100% of fee due	50% of original course fee

(The original course fee is the amount that has been invoiced, ie this may show a discount if the delegate is a member)

All late bookings, first confirmed within 30 days of the course date, will be subject to normal cancellation and transfer terms and conditions. Entry to the course will be denied if payment has not been received or prior written agreement has not been given.

Payment

All course fees must be paid in full no later than 30 days prior to the start of the course or immediately for late bookings. Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared.

The Institute reserves the right to levy interest or administration charges in the event of payments being made by instalments. This should be agreed in writing in advance; default on a payment due will result in the full balance becoming payable and possible removal from the course.

Bank Details – for your information

Bank Name

The Royal Bank of Scotland

Address

28 Cavendish Square
London
W1G 0DB

Bank Sort Code

16-00-30

Bank Account Number

13234700 CIM Holdings Ltd

VAT Number

GB 302 2509 13

IBAN code

RBOSGB2L

Account Contact

Margaret Watts

Telephone Number

+44 (0)1628 427425

Accommodation and transport

Residential courses include accommodation from the morning of the first day of the course to the final afternoon of the course (unless otherwise stated on the booking confirmation), in a single occupancy study bedroom. Extended accommodation can be arranged at Moor Hall at a preferential rate, which has to be paid locally on departure. Any requests for extended accommodation should be emailed to reception@cim.co.uk.

For airport transfers please contact reception who can supply details of a local taxi company, tel +44 (0)1628 427500 or email reception@cim.co.uk.

Cancellation of course

The Institute reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a course may be cancelled up to two weeks prior to its start date, we recommend that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the delegate’s responsibility. The Institute does not accept any liability for reimbursement of travel costs.

Intellectual property

All materials provided by Learning and Development remain the intellectual property of The Chartered Institute of Marketing and its partners, who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing.

Data Protection

The Institute does not sell, trade or rent your personal information to others. However, The Institute may contact you with useful and interesting additional information regarding our products and services. Please see our Privacy Policy for further information on how we may use your data.

Special Requirements

Special requirements and dietary needs can be met and arrangements for personal religious worship or for disabled delegates easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.

Other terms

The Institute reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate by The Chartered Institute of Marketing or its partners. This would result in no refund of course fees or other costs being paid.

Back to menu

CIM Academy Provided by Learning and Development

CIM Academy qualifications are internationally recognised and must therefore abide by the rules laid down by the Qualifications and Curriculum Authority (QCA) which regulates the CIM Awarding Body. Once an application to attend a programme has been received and validated at the correct level, withdrawal from a qualification within 90 days of the course start date or during the course will result in a 100% charge being levied. Any outstanding amounts against invoices issued will require immediate settlement, with no refunds or credits being given. Withdrawal at any time before 90 days from the course start date will result in 25% of the course fee becoming payable and a credit note being issued for the remaining 75%.

Course start dates

For residential modular qualification courses, the start date is the date of the induction module
For blended online qualifications the course start date falls prior to the date of the first face-to-face workshop.

This is set out in the course calendar which is provided to all delegates.

Attendance

All delegates must attend each module as booked and the number of days as laid down in the approved syllabus and published work scheme for the programme. Only under exceptional circumstances may a delegate join part way through a programme and acceptance is at the discretion of the CIM Academy Management. In the event of a delegate leaving the programme for whatever reason, no substitute or replacement delegate can join in their place. In this event, no refund or part refund of course fees will be given.

Under the qualifications regulations unless there are exceptional extenuating personal circumstances, including serious illness or bereavement, each module should be attended in sequence. Work related issues are not accepted as being legitimate cause to change attendance dates and no refund or part refund of course fees will be given. If such extenuating reasons do arise, it is the responsibility of the delegate or the delegate’s organisation to inform CIM Academy in writing providing evidence of the circumstances at the earliest opportunity.

In the event that a module or workshop transfer has been agreed by CIM Academy Management to a different programme stream, due to extenuating circumstances for which evidence has been provided, no transfer or administration fee is payable. In all other cases, should a transfer to a different stream be exceptionally agreed by CIM Academy management, a £250 administration fee will be levied per module.

Course fees

Should there be a requirement to retake an examination or submit an alternative assignment, delegates will be responsible for the assessment entry fees. Delegates membership must be current in order to allow them to retake any subject and receive their results and award. Original course fees do not include attendance at any revision workshops or additional sessions (other than those of the original programme) and a charge will be made to delegates to cover the costs where necessary.

Please note: under special circumstances additional fees may be levied by the exam centre that will be chargeable to delegates. Original course fees do not include individual feedback reports which are available on request from the CIM Awarding Body on failed exam papers or assignments.

Payment

All course fees must be paid in full no later than 30 days prior to the start of the course or for late bookings at the time of booking. Late bookings are those made within 30 days of the course start date. Settlement of the invoice is only deemed to have happened when the full amount has been paid and received by us in cash or cleared funds. The Institute reserves the right to levy interest or administration charges in the event of payments being made by instalments. This should be agreed in writing in advance. Default on a payment due will result in the full balance becoming payable and possible removal from the course.

Bank Details – for your information

Bank Name

The Royal Bank of Scotland

Address

28 Cavendish Square
London
W1G 0DB

Bank Sort Code

16-00-30

Bank Account Number

13234700 CIM Holdings Ltd

VAT Number

GB 302 2509 13

IBAN code

RBOSGB2L

Account Contact

Margaret Watts

Telephone Number

+44 (0)1628 427425

Accommodation and transport

For all modular residential CIM Academy courses fees include full board and accommodation from the morning of the first day of the course to the final morning or afternoon of the course (as specified in the course calendar) in a single occupancy study bedroom (unless otherwise stated). For blended online programmes the course fees cover the relevant day delegate rates on the face to face workshops.

Extended accommodation can be arranged at Moor Hall at a preferential rate, which has to be paid locally on departure. Any requests for extended accommodation should be emailed to reception@cim.co.uk. For airport transfers please contact reception who can supply details of a local taxi company, tel +44 (0)1628 427500 or email reception@cim.co.uk.

Cancellation of course

Intellectual property

All materials supplied by Learning and Development and CIM Academy remain the intellectual property of The Chartered Institute of Marketing and its partners, who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing. Assignments submitted by CIM Academy delegates remain anonymous for assessment purposes and marked assignments or exam scripts are not returned to delegates under the CIM Awarding Body policy.

Special requirements

Other terms

The Institute reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate by The Chartered Institute of Marketing or its partners. In such event no refund of course fees or other costs shall be made.

Back to menu

Membership applications

To become a member of The Chartered Institute of Marketing online select the login/register link at the top of this page, located on the main banner.

The online membership application service is for new applications only. Whilst the Institute has systems in place to reduce the creation of multiple applications and accounts, it cannot accept responsibility for existing members creating multiple membership accounts using this facility.

The way that you enter your name on this facility is the way that you will subsequently be addressed, for example, on certificates awarded by the Institute.

If you are already a member and wish to renew your current membership you can do so online by logging into the site, going to My Account and 'Online Payments' or by contacting Membership Services. If you are looking to rejoin following a break in membership, please contact the membership department for details on how to proceed.

Payment methods

Payment may be made by credit or debit card using the WorldPay (www.worldpay.com) secure online payment process. WorldPay is part of the Royal Bank of Scotland Group. Credit cards, Switch and Delta cards are accepted. A receipt will be sent by email from Worldpay confirming payment.

Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. The Institute will not accept any liability for costs incurred as a result of applications deemed void in this manner.

The Institute will only confirm your application once payment has been authorised. On completing the process you will receive an email to confirm that the application has been successful and the email will include your Membership number.

The Institute reserves the right to request further evidence to support your application.
If you have any questions, or require assistance, please contact the membership services team.

Back to menu

Assessment entry

Closing dates

December assessments – in general is the first Friday in October
March assessments – in general is the second Friday in December
June assessments – in general is the first Friday in April
September assessments – in general is the second Friday in July

To apply online log in to your My CIM account and select Book exams.

Payment for assessments and membership are non-refundable. Please see the 'Membership Applications' and 'Assessment Entry' sections for full terms and conditions.

NO LATE ENTRIES WILL BE ACCEPTED

Some International offices set their own application deadlines. Please check with your local office.

All bookings for assessments are provisional. The final venue for your examination will be confirmed in writing approximately one month before the examinations commence, at which time you will be sent a copy of the 'Rules for Candidates'.

Change of examination venue

If you require the examination venue to be changed, you are required to advise us of this within seven working days of receiving your assessment confirmation letter. We will try to accommodate all requests wherever possible but this cannot be guaranteed. The Institute also reserves the right to change the venue, wherever necessary. Please note there is an additional fee should you wish to change your examination venue.

Absence based on medical reasons

If you are unable to sit an examination based on medical reasons, a medical certificate must be supplied to the Institute within 28 days after the examination. No other reasons (i.e. work related) will be accepted.

Special needs requirements

The Institute is committed to providing equal opportunities for all our studying members. We can provide services such as additional time, use of technology or a reader/scribe to studying members sitting exams with conditions including (without limitation):

Dyslexia
Injury to writing hand
Pregnancy
Arthritis
Tendonitis
Tenosynovitis
Repetitive Strain Injury
Back Condition
Head Injury
Visual Impairment/Blind

Each condition is treated on an individual basis and medical evidence will be required. If you have any condition that is not stated above or require further advice, please contact us at specialneeds@cim.co.uk, or +44 (0) 1628 427136.

We are able to assist in arrangements for special needs requirements for the Institute’s assessments. Please include with your application details of your special needs requirements, supported by medical evidence where appropriate.

Assignment based modules

For those units you are taking by assignment there is, of course, no examination venue, but you must still submit an assessment entry before the stated deadline, clearly indicating your method of assessment. Your study centre will make all necessary arrangements for the submission of your work.
For further assistance contact the membership services team.

Photographic Identification

All students sitting the Institute’s examinations (written or online) will be required to provide photographic identification to the invigilator along with a current membership card and a copy of the Summons Letter. Photographic ID can be in the form of a driving licence, passport or national ID card.

All students taking the Institute’s assignments will be required to sign a Candidate Declaration and have this counter-signed by their tutor. Students must also have a current membership card from the Institute.

Pricing

Prices for assessments and studying membership are valid from 1 July to 30 June but may be subject to change. Notice of new pricing will be given prior to the start of the new academic year.

Back to menu

Regional, Branch and MIG Event Booking Cancellations

You may cancel your booking up to seven days prior to the event. After that we are sorry but we cannot make refunds. Substitutions are welcome.

Back to menu

The Marketing Shop Terms and Conditions

Our contract

When you place an order to purchase an item from the Institute, your order represents an offer to us to purchase such item. We will send you confirmation that your order has been received, providing details of your order, although this will not constitute acceptance of your offer. We accept your order only when we send an e-mail confirming that we have dispatched the items in your order.

All orders are made subject to these Terms and Conditions; website orders are also subject to our Website Terms of Use. By placing an order with us you are deemed to have read, understood and agreed to these Terms and Conditions. You should print off a copy of these Terms and Conditions for your records.

How to Place an Order

Currently, website orders can only be accepted for dispatch within the UK.

If you reside outside of the UK, your order will need to be placed by telephone, fax, email or post. For assistance please contact the bookshop team.

Prices and VAT

All item, prices and delivery charges are shown in UK pounds sterling.

Prices shown include VAT, where and to the extent that VAT is required to be applied to the item under UK VAT law.

Delivery charges are extra to the prices shown. You will be informed of available methods of delivery, postage and applicable charges at the time you place your order.

Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the items you have ordered prior to their dispatch, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. In this instance, if we are unable to contact you or we receive no reply from you your order will be cancelled.

The Institute reserves the right to change prices listed without notice.

The Institute reserves the right to refuse to supply to any individual or company.

How to Pay

To process your order efficiently, Worldpay (part of the Royal Bank of Scotland Group) handles our online credit and debit card transactions in a secure environment. Credit cards, Switch and Delta cards are accepted. Worldpay will receive the information needed to verify and authorise your payment card and to process your order and are under strict legal and contractual obligations not to disclose this information.

You can pay for your order by:

Cheques by post or in person at the Marketing Shop
Electronic bank transfer (overseas customers only)
Cash in UK pounds sterling (for purchases made in person at the Marketing Shop only)
UK postal orders
By internet (UK customers only) payment may be made by credit or debit card using the WorldPay (www.worldpay.com) secure online payment process linked to our online shop. A receipt will be sent by email from Worldpay confirming payment.

Please note that if you do not provide accurate details (including type of card and number) or if your card company does not authorise payment, your transaction will be deemed void. The Institute will not accept any liability for costs incurred as a result of transactions deemed void in this manner.

Your order is confirmed once your payment has been authorised and the monies received in cash or cleared funds.

We do not accept the following payment methods:

Cash sent through the post
Currency other than UK pounds sterling

Availability

All orders are subject to availability. Whilst we take every care to ensure the description and specification of the items are correct, such descriptions and specifications do not form part of the contract between us and are only intended to give a general description of the items.

We aim to dispatch items to you within five working days of receipt of your order. Any dates for delivery are estimated delivery dates only and may be subject to change. We accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery or for any delay in delivery.

All dispatch and delivery times quoted are estimates only as delays can sometimes occur.

Promotions

Any promotions and discounts are given at our discretion and may be withdrawn by us without notice.

Risk and Title

Any items will be at your risk from the time of delivery. At this point, responsibility for loss, breakage and damage passes to you. Ownership of the items will only pass to you when we receive payment in full of all sums due to us.

Returns

Items returned within a Seven Day Period (for any reason)

By law, customers within the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date of delivery of the item for any reason. Please note that this right does not apply to sealed items where the seal has been broken or any items made specifically to your order.

If you cancel your order within seven working days after the date of delivery and there has been no error on our part you must immediately return the unwanted items, unused and in the same condition in which you received them, to The Marketing Shop.

All items returned must be repackaged securely and within the package you should include your invoice number, email address or telephone number and instructions as to whether you would like a refund or a replacement. The package should be addressed to The Marketing Shop, The Chartered Institute of Marketing, Moor Hall, Cookham, Berkshire, SL6 9QH, UK.

Returns by post are made at your own risk and cost. We recommend that you use an insured registered mail service as we are unable to credit returns to you that have not been received by us.

When we receive the unwanted item from you we will either refund to you the cost of the cancelled item plus the original postage charge or supply you with a replacement as you request.

If you are returning an item that was part of a larger order, we will refund only that part of the order that relates to the item that was returned.

Alternatively, you may return the item in person at The Marketing Shop, providing your invoice as proof of purchase.

Refunds are made in the same form of payment originally used for purchase.

Items sent in Error

If we sent you an item that you did not order please contact the bookshop team as soon as possible and we will replace the item we sent you with the item you ordered as soon as we can.

Please send the incorrect item back to us within thirty days of receipt and we will refund your return postage costs. Where you are returning an item provided in error by the Institute, the item must be repackaged securely and within the package you should include your invoice number, email address or telephone number. The package should be addressed to The Marketing Shop, The Chartered Institute of Marketing, Moor Hall, Cookham Berkshire UK, SL6 9QH.

If you do not return the original item to us by the end of the thirty day period, we reserve the right to charge you an amount equal to the price of your original item to the payment card you used for the order.

Items returned because they are damaged

If on receipt of your order, you find that an item is damaged please contact us within seven days of the date of delivery or the date when you ought to have discovered the defect. You should contact the bookshop team and we will replace the damaged item as soon as we can. In the event that we cannot replace the damaged item we will give you a full refund.

Please send the damaged item back to us within thirty days of receipt and we will refund your return postage costs. Where you are returning a damaged item, the item must be repackaged securely and within the package you should include your invoice number, email address or telephone number. The package should be addressed to The Marketing Shop, The Chartered Institute of Marketing, Moor Hall, Cookham Berkshire UK, SL6 9QH, UK.

If you do not return the original item to us by the end of the thirty day period, we reserve the right to charge you an amount equal to the price of your original order to the payment card you used for the order.

Items Lost in Transit

For deliveries to a UK address please allow 10 working days from date of dispatch. If after 10 days your items have not arrived please contact the bookshop team.

Back to menu

General

Liability and Indemnity

Except as expressly provided for in these Terms and Conditions we shall not in any circumstances be responsible for indirect damages or loss of any kind, including loss of profit, business or revenue, arising out of or in any way connected with the performance or failure to perform these Terms and Conditions, breach of any express or implied term or warranty, or where the performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control, including without limitation fire, flood, lightning, civil commotion, malicious damage, compliance with any law or governmental order, accident to or breakdown of plant, machinery, utilities, computer servers, telecommunications networks or default of suppliers or subcontractors.

We do not seek to exclude or limit our liability for death or personal injury arising from our own negligence or for any fraudulent misrepresentation. Subject to this, our liability to you under these Terms and Conditions howsoever caused shall be restricted to the replacement of the item(s) or a full refund of the price as outlined above; our liability to you shall not exceed the total price charged for the items purchased.

Severability

If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

We reserve the right at any time to make changes to Terms and Conditions and you shall be subject to the terms and conditions in force at the time you order any items from us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Applicable Law

Contracts formed between The Chartered Institute of Marketing and you shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

The Chartered Institute of Marketing, Moor Hall, Cookham, Maidenhead, Berkshire SL6 9QH, UK
Tel: +44 (0)1628 427500, Fax: +44 (0)1628 427499, www.cim.co.uk, VAT registration no: GB302250913.

CIM Holdings Limited, contact details as above
Company no: 2585613, VAT no: GB302250913

Back to menu

Registered office

The Chartered Institute of Marketing
Moor Hall
Cookham
Maidenhead
Berkshire
SL6 9QH
UK
Tel + 44 1628 427500
Fax + 44 1628 427499
www.cim.co.uk

VAT Registration no: GB302250913

CIM Holdings Limited is a wholly owned subsidiary of The Chartered Institute of Marketing. Contact details as above.

Registered in England and Wales
Company no: 2585613; VAT Registration no: GB302250913.

Back to menu