Frequently asked questions

MyiLibrary is an electronic platform that offers members access to a range of marketing books online. Members can search across many e-books or conduct searches within a particular e-book. Access is available at www.cim.co.uk/elibrary

Emerald publishes peer reviewed journals. A small collection of their marketing titles are available via a link at www.cim.co.uk/elibrary

This is not one we have paid for access to but you may wish to check with the library to see if they have the article in hard copy. It could then be supplied via the photocopying service which would be slightly cheaper.

No – you will need to contact Emerald directly to obtain permission for this.

Via MyiLibrary. MyiLibrary is an electronic platform that offers members access to a range of marketing books online. Members can search across many e-books or conduct searches within a particular e-book. Access is available at www.cim.co.uk/elibrary

Here at CIM Academy we offer flexible options of Online, Blended and Residential study methods.

CIM Academy is the direct study centre of The Chartered Institute of Marketing and the largest provider of marketing and sales qualification in the UK.  The site offers an ideal environment for learning and development.

Alternatively you may want to use our study centre search to find the nearest centre for your course and study method.

If you choose to study with CIM Academy the timescales vary from 6 to 11 months depending on the chosen qualification.

If you wish to study with one of our other Accredited Study Centres you will need to contact your chosen centre directly for details of the course duration. Please use our study centre search to find the nearest centre for your course and study method.

There should be no need for exemptions as CIM Academy assessors will validate you to the correct level as determined by your experience and academic background.

Yes, these are an important addition to the credibility of your professional development.

CIM Academy offer flexibility of full or instalment payments.

If you wish to study with one of our other Accredited Study Centres you will need to contact your chosen centre directly for details of their payment plans. Please use our study centre search to find the nearest centre for your course and study method.

CIM Academy offers you a dedicated support network in the form of our Learning Support Team, Course Directors and fellow delegates. You will also have access to CIMCity, our online learning platform.

To log in to your online CPD portal please use the 'My Development' link in the MyCIM area. This will take you to the CPD Engage website where you can log your CPD activity electronically. You must be a member and have logged in to your account to access this.

Simply download the membership upgrade form and follow the instructions. A hard copy of the form is available on request by contacting the membership services team.

When awarded Chartered Marketer status you will receive your badge and annual certificate, be able to use the designation of ‘Chartered Marketer’ on your CV and business cards, and you will be included in the Chartered Marketer directory.

The CPD year runs from 1 July to 30 June each year, therefore providing you are a member from 1 July you can claim from then. However, if for example you became a member in November then you can only claim from November to June.

No. Backdated CPD hours cannot be claimed, nor can you carry over hours to the next CPD year.

To register, please select the Login/register text on the top-left-hand side of The Institute banner/header. The next page will allow you to specify whether you wish to register as a Guest, Studying or Professional Member of The Institute and allow you to fill in your relevant details.

If you are already a Member and wish to create your online account, you should select the "Already a member?" option. You will need your Membership Number and Authorisation Key in order to create your account.

Your authorisation key is unique to you and will be provided when you register as a guest or member of The Institute.

Use our authorisation reminder facility. Please note your date of birth and email address must match the details we have on record for you. If you experience any problems please contact the membership services team to request your authorisation key and to update your record.

You can use our account reminder facility, your log in details will be sent to the email address we have on record for you. If you experience any problems please contact the membership services team to request your log in details and to update your record.

Once you are logged in you can amend your email, postal address and/or contact preferences by selecting the relevant tab in the “My details” area of your “My CIM” account.

Once you are logged in you can amend your password by selecting the “Account” tab in the “My details” area of your “My CIM” account.

The Knowledge Hub has been renamed Marketing Resources and can be found at www.cim.co.uk/marketingresources

The link to Ebsco, the online collection of journals, is on the Online Journals and Reports page that is in the Marketing resources area. You will need to be logged in as a member to view the link.

The link can now be found in the member content box on our online journals and reports page. You must be logged in to view the link.

Access to the library resources is a member benefit. You can access the physical library for a charge of £40 plus VAT per day (£20 inc VAT for students) but the online resources are member only.

This will depend on which journal it is from. If you contact the library we will easily be able to tell you whether it is available online or whether it is just available via the photocopying service.

Due to copyright regulations we cannot copy the whole of a market research report but you can either come to the library to read the report or, alternatively, we can supply you with a copy of the contents pages and you can select a few pages for photocopying. With Mintel and MBD you can copy up to 5%, with Key Note you can copy up to 10%, however you can copy the whole of a Snapdata report. Researchers will help you with this process ensuring you get the best pages possible. Members also have access to a range of reports via our online journals and reports service.

We have an online Marketing Planning Tool to assist you.

In the first instance you can access our marketing law fact file. Additionally there is a link to ‘Legal Advice’ which will explain the service members have available to them. If you are a member you can then call the legal team for one-to-one advice.

We do have a range of books available for loan and we do offer a postal service to members in the UK and Eire. If we post a book we make a small charge of £3.00 plus VAT per item to cover postage. We do not loan journals, market research reports or directories from the collection. For more information please view our library services.

We aim to dispatch all orders within 24 hours. Delivery times will depend on the method of postage selected. These are: Standard First Class Postage which normally takes 1-2 working days and Courier which is delivered within 24 hours on orders placed before 3pm. Please note courier deliveries apply on weekdays only and cannot be guaranteed at weekends.

The delivery charge for the Standard First Class postage within the UK is £3.00 for the first book and £1.50 for each subsequent book. The charge for a Courier delivery is £8.00.

No. Non-members can also order through the website.

Due to the wide variance in shipping fees our website does not process overseas orders. However your order can still be submitted to us online and a member of the CIM Direct team will contact you with the shipping options, costs available for your order and details of how to complete your purchase.

Please contact the CIM Direct team, they will respond to your query.

The WorldPay online payment service provider accepts all major credit and debit cards, including Visa, Mastercard,  Maestro, Switch, Solo, Visa Electron, Laser, American Express and Diners Club.

'WP' stands for WorldPay. The Institute has chosen this company as its online payment service provider (for Internet orders only). For details on WorldPay please visit www.worldpay.com. The entry will appear on your statement as either WP The Chartered Institute of Marketing or WP CIM Holdings Ltd with the amount taken for your order.

All purchased items from The Institute will be added to your shopping cart. You can see the number of items and total cost of your purchases in the top right hand corner of every page; here you can select the checkout link to complete the payment process. Alternatively you can access your “My CIM” account and your items will be visible in the “My orders” section.

A study pack is a bundle of study materials, available for all modules at Professional Certificate, Professional Diploma and Professional Postgraduate Diploma levels. It includes the Official CIM Course book for the subject, the top essential core text for the subject, and the revision cards for the subject (revision cards are not available for the Professional Certificate). The study pack price also includes a 15% discount.

These study resources are all located on the Learning Zone. The link to the Learning Zone can be found on the footer of every web page. Please log in with your username and password, go to the Learning Zone and click on the resources area. Then select “Qualification resources” from the right hand menu and then your relevant qualification, here you will find all the exam resources relevant to your qualification.

Exam results currently only show the most recent assessment session. If you would like a copy of your results please contact the qualifications team.

This could be for a number of reasons:

1. You currently do not have an Accredited study centre assigned to your record. Please contact the qualifications team so that they can update your record.
2. You may not have a current exam centre assigned to your account. Please update your details, select the “Studying details” tab and choose an appropriate exam centre from the drop down list.

Confirmation of your booking will follow by post within ten working days, however if it is past the closing date then please contact the qualifications team.

Your study centre needs to set up your online test as a result you will need to download the Application and Assessment entry forms and submit them to us prior to the published closing dates.

Yes, these are an important addition to the credibility of your professional development; however they do differ from course to course so please ask one of our Business Development Executives to confirm the number of CPD hours available for your chosen course.

Yes our portfolio of courses includes advanced and masterclass levels, as well as courses specific to management. Please use our course search facility to find the right course for you.

You are free to make changes to your booking up to the date of the course.  The notice period for this will determine if changes can be made free of charge or whether they will incur a cost. To view these costs in more detail please refer to our Terms and Conditions.

Sales and Marketing go hand in hand in business and we therefore have a number of sales courses to promote your skills and techniques in this area. Please use our course search facility to find the right course for you.

We run the majority of our courses at Moor Hall in Cookham, Berkshire and in London. We also have a network of venues around Great Britain which offer selected courses. The additional venues are located in Manchester, Birmingham, Leeds and Edinburgh.