Help using our site
Get the best from The Institute website by taking a few minutes to read the notes below.
Registering with the website
Becoming a member of The Institute
Making the most of our resources
Paying online
Still unable to resolve your problem?
Registering with the website
The Institute uses a registration based workspace area, My CIM, which helps us to improve our understanding of you and your interests. This enables us to tailor future content to your needs.
Why should I register?
By registering on The Institute's website you are able to:
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Take part in online debates, network and share ideas via the discussion forums
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Receive news bulletins and special offers via the notice board
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Download useful resources
If you are a member, you will also be able to administer your membership account, make payments, enter for assessments and access member-only content such as:
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Full access to all areas of our Marketing Resources
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Free careers advice and access to the Job Vacancy Service
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Online resources
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Latest offers on our training courses
To join The Institute and ensure you receive all of the above benefits and more, view the How to Join page (see related links).
Do I have to be a member to register?
If you are not currently a member, you can still register for FREE access to My CIM. However, members do receive access to additional hidden content and services, for example:
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Full access to all areas of our Marketing Resources
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Free careers advice and access to the Job Vacancy Service
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Online resources
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Latest offers on our training courses
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Ability to administer your membership account, make payments, enter for assessments, etc.
To join The Institute and ensure you receive all of the above benefits and more, visit the "How to join" page (see related links).
How do I register?
You only need to register once and this should only take a couple of minutes to complete.
To register, please select the Login/register text on the top-left-hand side of The Institute banner/header. The next page will allow you to specify whether you wish to register as a Guest, Studying or Professional Member of The Institute and allow you to fill in your relevant details.
Fields marked with a * are obligatory and must be completed.
Please note that if you are already a Member and wish to create your online account, you should select the "Already a member?" option. You will need your Membership Number and Authorisation Key in order to create your account.
NB: The authorisation key may be changed from time to time for security purposes. This will not affect those customers who have already registered on the site. If you have not yet registered and you do encounter a message to say 'the authorisation key has not been recognised' you can request confirmation of this via the membership services team.
Getting to know My CIM
My Details
Here you can amend your contact details and update your study centre, if appropriate. In order to ensure that you receive your membership benefits please ensure your details are kept up-to-date at all times particularly your email address as this will be the address that your password will be sent to in the event that you forget it.
My Development
This is a members only area - here you can register for the Chartered CPD Programme or access your CPD portal to manage your career development online.
My Orders
Here the items in your shopping basket will be displayed and you will be provided with the opportunity to complete the payment process.
You can add products to your shopping basket in My CIM by clicking on the "buy" button next to your chosen report or item.
Book Exams
This is a members only area - this is where you enter for your assessments. Please ensure that your study centre details are accurate before you pay and submit your assessment booking.
Exam Results
This is a members only area - here you can view your exam results for the most recent exam session. If you require results from previous sessions please contact the exams team.
Pay Online
Renew your membership subscription and clear any outstanding fees.
Forgot my details
Use our account reminder facility if you have forgotten your account log in details.
Contact us
Select the appropriate enquiry and complete the form. The relevant department will respond to your query.
I’m having problems logging in
You may have a problem with your computer bringing up an out of date page rather than the current ones displaying on the site. Deleting any Temporary Internet files and cookies stored on your computer can easily rectify this. You can do this as follows;
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Go to 'Start', 'Settings', 'Control Panel' and 'Internet Options'
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Click 'Delete Files' and 'Delete Cookies'
This is a completely harmless process and you will not lose any of your files or programs.
I’ve forgotten my password and/or username
Don’t worry. If you ever forget your password and/or username you can use our reminder facilities. Your log in details will be emailed to you.
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Becoming a member of The Institute
Types of Membership
There are several types of Membership to reflect the marketing industry: Affiliated Professional, Affiliate Member (Studying), Associate, Member, Fellow and Chartered Marketer. View our "Types of membership" page to see which type of membership best suits you (see related links).
How to Join
There are a number of ways to join The Institute and become a member.
You can join us and become an Affiliate Professional or Studying member online today and make immediate use of our member benefits. View our "How to join" page for more details (see related links).
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Making the most of our resources
The Institute's website has a wide range of resources and information available for its members and website users. Read the instructions below to ensure that you are getting the most out of what’s available.
Downloading PDFs
PDF stands for portable document format. To read our PDF files you'll need Acrobat Reader 4.0™ or above. We think most of you will have this but if not you can download it for FREE today.
Visually impaired visitors accessing this website using screen reading technology will require a PDF converter - download Access Adobe.
Once you have Acrobat Reader installed, simply double-click on the file you wish to view and it will automatically open in the program. You can also save these files by right clicking on the filename and selecting "Save Target As".
I'm logged in but I'm having problems accessing EBSCO
If you receive an error message when trying to connect to an EBSCOhost product, it may be caused by software on your computer which blocks referring URLs. The most common cause of this is Norton IS software and to resolve the issue you may need to alter your settings. Visit the Ebsco support website for further details. Please note that The Institute takes no responsibility for your decision to change your settings.
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Paying online
The Institute now offers online payments for both membership and assessment entry.
Which methods of payment do you accept online?
The Institute accepts the following methods of payment:
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Visa
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Visa Delta
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MasterCard
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Amex
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JCB
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Switch (UK Only)
Assessment entry
You can now apply for your exams online within the My CIM area.
To enroll for assessment entry, you must be a current CIM Studying Member and logged into this site.
Following successful completion of your assessment entry, an email confirming your bookings will be sent to you within 48 hours.
Why do I need to register on the site to enter for assessments?
The Institute uses a combination of membership numbers and authorisation keys to ensure privacy of our member data records.
Registering only takes five minutes and is a one-off process. View our "How to join" page for details on how to register (see related links).
Problems accessing online application facilities?
Some customers have reported that when they click on the links to make online applications - either to join or to enter for assessments - nothing happens. This may be due to pop-up window blocking services on your PC.
To complete our online forms, you need to ensure that pop-ups are enabled for cim.co.uk. Those customers who've updated their settings to allow pop-ups have found this resolves the issue.
If you are accessing the internet from an office PC we recommend you speak to your IT department.
If you are accessing the internet on a personal PC we suggest you check your internet browser and/or tools associated with it or Anti-Virus Software to see if this is blocking pop-up windows. For example:
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Google, Yahoo and MSN toolbars allow you to accept/decline pop-ups. Please see the individual help files associated with these products.
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Norton Anti-Virus software. For help on amending Norton settings and enabling Pop-up windows view the Symantec website.
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Windows Microsoft XP (Service Patch 2) automatically disables pop-ups. For help on amending Microsoft XP settings view the Microsoft Help and Support website.
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Still unable to resolve your problem?
If you are still unable to resolve your problem please do not hesitate to contact us.
If you have any comments or suggestions with regards to how we can improve our website and help facility please let us know.