Privacy statement
The Chartered Institute of Marketing is committed to upholding your privacy and taking care with your personal data as a valued member, customer and user of our website.
Collection of data
The Chartered Institute of Marketing (CIM) is committed to respecting the personal data you supply to us. The information we collect will be relevant to the purposes for which it is to be used and we will do our utmost to ensure that such data will be accurate, complete and kept up to date. Whenever personal data is obtained from you, you will have access to information as to how that data will be used.
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Use of data
Members, Studying Members, Affiliate Members (will now be referred to as 'members') and Associates
Your personal data will enable The Institute to keep you updated with relevant information which forms part of your package of membership benefits. Our communications with you may be via post, telephone or email, and may originate from The Institute Moor Hall or our regional branches and interest groups. Visitors to The Institute's web sites may receive communications via their own personal workspace on the site.
We will not disclose your details to third-parties, unless you specifically opt-in to this type of mailing.
You will always be entitled to opt-out of receiving a chosen communication by contacting Membership Services.
Studying members' examination grades will be shared with CIM's Accredited Study Centres (the educational institutions which offer CIM qualifications).
The Institute's communications are an integral part of keeping you informed and may include interesting and relevant business information from third parties that we think might be relevant and interesting.
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Privacy statement for CIM Training and CIM Academy
CIM Training and CIM Academy (business areas of The Chartered Institute of Marketing) operate in a mainly business-to-business environment.
CIM Training and CIM Academy recognise that your privacy is important to you. The information you submit will be kept confidential and stored within a computer database or otherwise, by The Institute, under strictly regulated conditions in accordance with the provisions of the Data Protection Act 1998.
Any personal information provided by you to CIM Training or CIM Academy will only be used for the following purposes:
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Updating and enhancing your records with The Institute
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Defining areas of interest to you and improving the website to meet users' habits and requirements
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Advising you of other products and services offered by The Institute which may be of interest.
CIM Training and CIM Academy will not make this information available to organisations outside of The Institute, unless you opt-in to this service.
By proceeding to register with CIM Training or CIM Academy you are consenting to the processing of your personal data as required and stated above. To opt-out of receiving information about The Institute's products and services please contact our training team stating "Mail list1" in your enquiry.
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Non-members
The information we collect will only be used for the purposes for which they are originally submitted. For example, we will contact you if you have submitted a request for information to us and supplied your contact details for this purpose. We will not retain your details for future mailings, unless you specifically opt-in to this type of mailing.
Neither, will we disclose your details to third-parties, unless you specifically opt-in to this type of mailing.
You may choose not to receive The Institute's communications by contacting our membership services team.
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Profiling
As a marketing driven organisation we may use the information you provide to assist us with database profiling. This is aimed at improving the quality of products and services offered to you.
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Quality control
The Institute uses data for testing purposes to ensure that its IT system for processing that data is working properly.
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Security safeguards
The Institute respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
NB: In line with this, the authorisation key (required for site registration) may be changed from time to time for security purposes. This will not affect those customers who have already registered on the site. If you have not yet registered and you do encounter a message to say 'the authorisation key has not been recognised' you can request confirmation of this via our authorisation key reminder facility.
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Openness principle
The Institute has instigated a formal process to manage requests for access to the data we hold about you. However, in the first instance we encourage you to contact a member of staff to discuss and resolve any concerns you may have relating to the use/acquisition of your data.
In some circumstances we may be unable to provide you with your personal data, for example, if it compromises the confidentiality of a third party e.g. we are unable to provide candidates with copies of their marked examination scripts. However, The Institute offers a comprehensive examination feedback service (for details please contact our membership services team.
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Publication of personal data
As part of your relationship with The Institute we have a policy of transparency with regard to your membership status and examination success. This will include the publication of the names of Chartered Marketers both in print and on The Institute's web site. Individual examination grades will be made available to the examinee, your branch and the relevant Accredited Study Centre only.
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The Institute's branches/interest groups
To ensure we provide our members with a local, personalised service, membership data will be passed from The Institute Moor Hall to regional branches/interest groups and vice versa. If you advise us of a new mailing address, The Institute Moor Hall will share your membership data with the relevant branch.
This information will be used by The Institute to provide additional membership benefits either via mail, phone, email or fax. Any concerns regarding your data and The Institute branches should be addressed to our membership services team.
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Accountability
The Institute is committed to the principles of data protection and will carry out its business in the spirit of the Data Protection Act 1998.
To deliver this, The Institute has appointed a data protection officer responsible for the processing of personal data:
Data Protection Officer
The Chartered Institute of Marketing
Moor Hall
Cookham
Maidenhead
Berkshire
SL6 9QH
The Institute has notified the Information Commissioner regarding the possible uses of personal data. This listing can be found on the Information Commissioner's Office website (see related websites) under both CIM Holdings Limited and The Chartered Institute of Marketing.
Should you require further information regarding your rights under the Data Protection Act 1998, this may be obtained from:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Information Line: +44 (0) 1625 545745
Fax number: +44 (0) 207 217 4160
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