Terms and Conditions

Training Course, Membership, Assessment Services and The Marketing Shop Information and Terms and Conditions. 

This website is operated by The Chartered Institute of Marketing. Further details about The Chartered Institute of Marketing are given at the end of these terms and conditions.

Additional terms will apply to any booking that you make through this website (see one day workshops and residential courses onwards) and to our use of your registration and other personal data (see our Privacy Policy).

Contracts formed between The Chartered Institute of Marketing and you as a result of using this site shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Registering with the website

The Chartered Institute of Marketing uses a registration based workspace area, MyCIM, which helps us to improve our understanding of you and your interests. This enables us to tailor future content to your needs.

Terms of use

By using the site, you agree to these terms of use. If you do not agree to these terms, do not use this site.

The content of this site and content of sites linked to and from this site are provided 'as is' and ‘as available’, without warranties of any kind.

The Chartered Institute of Marketing does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information before relying on it.

The Chartered Institute of Marketing does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.

The information on this website does not necessarily reflect the views and opinions of The Chartered Institute of Marketing. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this website before entering into any commitment based upon them. The materials that can be accessed from linked sites are not maintained by The Chartered Institute of Marketing and we are not responsible for the contents thereof.

Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.

Under no circumstances shall The Chartered Institute of Marketing, its affiliates, agents and suppliers be liable for any damages arising out of the use or inability to use the materials in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. However, nothing in these Terms of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law.

You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring The Chartered Institute of Marketing into disrepute or ridicule.

You shall not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation or to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

You agree to defend, indemnify and hold The Chartered Institute of Marketing and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.

The Chartered Institute of Marketing reserves the right to vary these Terms of Use from time to time. Such variations become effective immediately upon the posting of the varied Terms of Use on the website. By continuing to use the website you will be deemed to accept such variations.

Copyright and Trade Marks

The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights.

As a visitor to this website, you may download a single copy of the material on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without our prior written consent.

No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without our prior written consent except as may be reasonably necessary to use the website. Subject to this paragraph, all rights in material on this website are reserved to The Chartered Institute of Marketing.

Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.

All trade marks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.

Registrations

On certain parts of this website we may require you to register and provide certain information about yourself and where you do this you agree to:

1. Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the "Registration Data")

2. Maintain and promptly update the Registration Data (by sending an appropriately worded e-mail to the membership services team) to keep it true, accurate, current and complete.

Forums

If you send any text, images, audio or other content to this website you accept that the files sent, and all rights therein, become the sole property of The Chartered Institute of Marketing and that we shall have the right to use that content in perpetuity, throughout the world, in all known and discovered mediums and for all purposes and we shall have the right to make it available to the public on this website and otherwise. All material must comply with the rules on User Content Pages, set out below. We may require you to confirm the rights granted in this paragraph and where requested to do so you shall provide all reasonable assistance to us.

User Content Pages - Rules of Acceptable Use

Any discussion forums or pages of the website where you are capable of posting material are provided for your private and non-commercial use and for the exchange of lawful, relevant, fair and appropriate information, opinions and comment. Use of the website that is inconsistent with those stated purposes is strictly prohibited. Your use of these forums and the website generally is subject to the following terms which, by your use of the forums and the website, you are deemed to accept (and which amount to a non-exhaustive list of prohibited acts):

• You may not use obscene or offensive language.

• You may not place on the website any material which is defamatory, abusive, discriminatory or hateful or which applauds, encourages or entices abuse, discrimination or hate.

• You may not post any material on the website which has been disclosed to you in confidence or which, by its nature, is confidential.

• You may not post any material on the website which compromises the privacy or security of anyone other than yourself.

• You may not place on the website any material which may encourage criminal conduct or which may give rise to civil liability, or which is otherwise unlawful.

• You may not place on the site any material, including images, belonging to any person (or any material where the rights belong to any person) other than yourself without the prior written consent of the owner of it.

• You may not place on the site, or link to a third party site, any material where the use by The Chartered Institute of Marketing, or any third party licensed or permitted by The Institute, will give rise to any third party claims.

• You may not place any links on the website where those links take users to unlawful material or material that contravenes these Rules of Acceptable Use.

• You may not place on the website advertisements nor make commercial solicitations nor use the website for any commercial purposes (which would include using the website to promote or encourage the sale of your goods/services).

• You may not place on the website any material that authorises, enables or encourages the dissemination of junk mail or chain letters.

• You grant The Chartered Institute of Marketing the unrestricted right to use, reproduce, translate and distribute any material you place on the site.

• Whilst we do not pre-screen submissions placed on our online forums, we do have the right (but not the obligation) at our sole discretion to review, edit, move or delete any material submitted to our online forums.

• The Chartered Institute of Marketing accepts no responsibility for any statements, material or other submissions placed on our online forums by you or any third party, or for any loss or damage resulting from your breach of these Rules of Acceptable Use.

• You agree to indemnify The Chartered Institute of Marketing, its associated companies and its representatives and employees from any and all damages, claims and liabilities (including legal fees) and expenses of any kind which arise from your actions, statements, contributions or other submissions to our online forums, from any unauthorised use of material obtained from our online forums or otherwise from your breach of our Rules of Acceptable Use.

• Profile images can include a personal portrait or other non-offensive and non-copyright content, for example, company logos are not permitted. Inappropriate images will result in your forum account being suspended.

Removal of content

We will not view or edit or pre-screen any contribution that you or anyone else make to the forums or to the website generally and therefore, unless we are specifically notified of the nature of any item of content, you cannot assume that we are responsible for having made it available on the website.

We, and others that we designate, shall have the right (but not the obligation) at our sole discretion to suspend your forum account, refuse or remove any content that is posted to, or available on, the forums or the website without the need to give any reasons for doing so. Content objections

If you object to the publication of any material placed on our online forums (or anywhere else on this website) please let us know by contacting the technical support team and we will take whatever action we deem appropriate.

Purchasing process

To buy items from the site you will need to have registered for a personal workspace.

Items that can be purchased on the site will have an 'add' box next to the item. In order to transfer this to your shopping basket enter the number required and press 'add', this will add the item to your basket which is contained in your personal workspace.

To complete the process you then need to click on 'check out', this will open the Workspace and allow you to complete the order process outlined below. All orders are subject to our terms and conditions (see CIM Bookshop terms and conditions on this page)

Entering your delivery address - You will need to complete your desired delivery address on the form provided; all fields must be completed in order to proceed to the next step.

Please choose how you would like your order to be dispatched. Please note that the address supplied to us within this section will be your delivery address.

Confirming your order - Here we require you to confirm your order details and postal details. If any details are incorrect you can amend these by clicking on the 'change details' button. When you are happy with the details, please press the 'pay now' button to pay for your items.

Payment transaction - You need to enter your card details here. Our payment service provider will complete the order transaction in a secure environment and automatically debit your account. If your order includes downloads these will be available immediately once your card has been accepted. Books and merchandise will be dispatched to you within 5 working days of receipt of your order.

Payment for assessments and membership is non-refundable. Please see the 'Membership Applications' and 'Assessment Entry' sections for full terms and conditions.

The Chartered Institute of Marketing hyperlink policy

Linking to our website

We welcome 'hot links' to the Homepage of our website, but not 'deep linking' by which we mean that you may not include a link to any page of our website that is not the Homepage.

Neither may you display the contents of our website (or any page from it) or allow it to be displayed surrounded or framed or otherwise surrounded by material not originating from us without our consent. If you would like to license our material, please contact our library services team.

Linking to third party websites

The following policy covers all web sites owned and developed by The Chartered Institute of Marketing.

External hyperlink approval should be sought from our web team for acceptance and assessment.

All links open in a separate window and not within the frameset of The Chartered Institute of Marketing's sites. This is to prevent any inference that CIM approves or has any business or ownership rights relating to the third party site.

Free text links

Free text links will be given to organisations that are mentioned in copy provided by either third parties (commissioned writers) or originally generated by The Chartered Institute of Marketing.

If a third party has supplied original free content a link will automatically be given to the provider/owner of the content, once the content has been editorially approved.

Logo links

On some occasions a logo hyperlink will be accepted, again this will need to be approved by our web team. If the logo is used on the site, written permission must be sought from the third party. This will protect The Chartered Institute of Marketing in terms of breach of copyright preventing any ambiguity between both parties. A written copy of express permission logo usage approval (letter or e-mail accepted), detailing the usage rights of their logo, must be forwarded on to the Design and Brand team for reference purposes.

Denied links

• Pornography

• Terrorism

• Racism

• Political views

• Any criminal activity

• Direct Competitors to CIM Qualifications, Training, Membership and the Bookshop

The Chartered Institute of Marketing will portray a neutral stance on any views; hence no form of political alliance will be portrayed on any of the sites under its control. The information collected will be used for reference and CIM’s web communication only. The data will not be submitted for marketing campaigns and distributed outside of CIM.

Hyperlink disclaimer notice - all third parties will need to be made aware of the following:

• Please note that that hyperlinks are given for information purposes only and there is no inferred recommendation as to the companies listed on The Chartered Institute of Marketing’s sites.

• The Chartered Institute of Marketing does not take any responsibility for the quality of service these organisations provide.

• The Chartered Institute of Marketing will reserve the right to remove any hyperlinks at any time without prior consultation with third parties.

One Day Workshops and Residential Courses Provided by Learning and Development

Bookings can be made by fax, post, e-mail or online and are regarded as confirmed bookings when made. An online booking form can be accessed at training. Telephone bookings should be confirmed in writing within 10 days and can only be regarded as provisional until we have received such written confirmation.

Cancellations

Written notification of cancellation of the course booking within 0 – 30 days (inclusive) of the course date, or failure to attend a course without prior written notification, will be subject to the scale of charges shown in the Transfer and Cancellation table below. The full course fee is due 30 days prior to the course date:

1. For residential programmes, the start date is the date the course begins

2. For workshops, it is the day of the course

Courses booked inside 30 days must be paid immediately. If payment has already been made only the remaining percentage of the course fee, after the transfer or cancellation charges have been applied, shall be refunded.

Substitutions

Clients may substitute the original delegate with another person at no extra charge. Written notification is required to substitute a delegate.

Transfers

Written notification is required to transfer a booking to another course. Course bookings can be transferred without charge when notification is received 31 or more days prior to the start date of the originally booked course.

Where notification is received within 15 – 30 days (inclusive) of the start date of the originally booked course, a once only transfer is allowed with a 25% charge applied based on the original fee. The transfer charge will be 50% where notification is received within 1–14 days (inclusive) of the course date. If that transfer is then cancelled or changed at any time, the full course fee remains payable. Transfers on the day shall only be permitted when supported by a doctor’s certificate. In all other circumstances 100% of the course fee will be payable. Only one transfer is permitted per booking. Subsequent transfers or cancellations shall be affected in line with the conditions outlined in the Transfer and Cancellation table.

Transfer and Cancellation Table                                                                                                                                                                

No of days notice % course fee payable % course fee payable
  Cancellation Transfer
31 + days No charge No charge
15-30 days 100% of fee due 25% of original course fee
1-14 days 100% of fee due 50% of original course fee

(The original course fee is the amount that has been invoiced, ie this may show a discount if the delegate is a member) All late bookings, first confirmed within 30 days of the course date, will be subject to normal cancellation and transfer terms and conditions. Entry to the course will be denied if payment has not been received or prior written agreement has not been given.

Payment

All course fees must be paid in full no later than 30 days prior to the start of the course or immediately for late bookings. Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared. The Chartered Institute of Marketing reserves the right to levy interest or administration charges in the event of payments being made by instalments. This should be agreed in writing in advance; default on a payment due will result in the full balance becoming payable and possible removal from the course.

Bank Details

Bank Name The Royal Bank of Scotland

Address 28 Cavendish Square; London; W1G 0DB

Bank Sort Code 16-00-30

Bank Account Number 10193302 The Chartered Institute of Marketing

VAT Number GB 302 2509 13

IBAN code RBOSGB2L

Account Contact Tracey Sheppard

Telephone Number +44 (0)1628 427425

Accommodation and transport

Residential courses include accommodation from the morning of the first day of the course to the final afternoon of the course (unless otherwise stated on the booking confirmation), in a single occupancy study bedroom. Extended accommodation can be arranged at Moor Hall at a preferential rate, which has to be paid locally on departure. Any requests for extended accommodation should be e-mailed toreception@cim.co.uk For airport transfers please contact reception who can supply details of a local taxi company, tel +44 (0)1628 427500 or e-mail reception@cim.co.uk.

Cancellation of course

The Chartered Institute of Marketing reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a course may be cancelled up to two weeks prior to its start date, we recommend that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the delegate’s responsibility. CIM does not accept any liability for reimbursement of travel costs.

Intellectual property

All materials provided by Learning and Development remain the intellectual property of The Chartered Institute of Marketing and its partners, who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing.

Data Protection

The Chartered Institute of Marketing does not sell, trade or rent your personal information to others. However, CIM may contact you with useful and interesting additional information regarding our products and services. Please see our Privacy Policy for further information on how we may use your data.

Special Requirements

Special requirements and dietary needs can be met and arrangements for personal religious worship or for disabled delegates easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.

Other terms

The Chartered Institute of Marketing reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate. This would result in no refund of course fees or other costs being paid.

CIM Academy

Learn more about CIM Academy's terms and conditions here.

Membership applications

The online membership application service is for new applications only. Whilst The Institute has systems in place to reduce the creation of multiple applications and accounts, it cannot accept responsibility for existing members creating multiple membership accounts using this facility.

The way that you enter your name on this facility is the way that you will subsequently be addressed, for example, on certificates awarded by The Chartered Institute of Marketing.

If you are already a member and wish to renew your current membership you can do so online by logging into the site, going to My Account and 'Online Payments' or by contacting Membership Services. If you are looking to rejoin following a break in membership, please contact the membership department for details on how to proceed.

Payment for membership cannot be refunded once paid. If membership is cancelled part-way through a membership year, then no refund can be offered.

The Chartered Institute of Marketing may decide to increase membership fees at any time. All members will be made aware prior to their renewal date of such changes.

Payment methods

Payment may be made by credit or debit card using the WorldPay (www.worldpay.com) secure online payment process. WorldPay is part of The Royal Bank of Scotland Group. All major credit and debit cards are accepted. A receipt will be sent by e-mail from Worldpay confirming payment.

Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. The Chartered Institute of Marketing will not accept any liability for costs incurred as a result of applications deemed void in this manner.

The Chartered Institute of Marketing will only confirm your application once payment has been authorised. On completing the process you will receive an e-mail to confirm that the application has been successful and the e- mail will include your Membership number.

The Chartered Institute of Marketing reserves the right to request further evidence to support your application. If you have any questions, or require assistance, please contact the membership services team.

Assessments

Closing dates

• December assessments – in general is the first Friday in October.

• March assessments – in general is the second Friday in December.

• June assessments – in general is the first Friday in April.

• September assessments – in general is the second Friday in July.

To apply online log in to your MyCIM account and select Book exams.

NO LATE ENTRIES WILL BE ACCEPTED

Some International offices set their own application deadlines. Please check with your local office. All bookings for assessments are provisional. The final venue for your examination will be confirmed in writing approximately one month before the examinations commence, at which time you will be sent a copy of the 'Rules for Candidates'.

Once paid, assessment entry fees are non-refundable.

By booking your assessment online you are confirming that you agree to comply with the examination and assignment regulations as published by the CIM Awarding Body. Details of these regulations can be found at cimlearningzone.com

Before booking assessments, please check with your Tutor which modules you need to book for the particular session. Refunds cannot be given for incorrectly booked assessments, or if modular transfers need to be made.

For students taking examinations outside the UK, additional local fees may be charged by the examination centre. Students are advised to contact their examination centre in advance for confirmation.

The Chartered Institute of Marketing or your study centre will offer you the facility to sit for your examinations, if this is one of your assessment methods. If you choose not to sit your examinations at the designated location, please note that you may be liable for an additional charge to accommodate alternative arrangements.

Change of your examination venue

If you require the examination venue to be changed, you are required to advise us of this within seven working days of receiving your assessment confirmation letter. We will try to accommodate all requests wherever possible but this cannot be guaranteed. The Chartered Institute of Marketing also reserves the right to change the venue, wherever necessary. Please note there is an additional fee should you wish to change your examination venue.

Absence based on medical reasons

If you are unable to sit an examination based on medical reasons, a medical certificate must be supplied to The Chartered Institute of Marketing within 28 days after the examination. No other reasons (i.e. work related) will be accepted.

Special needs requirements

The Chartered Institute of Marketing is committed to providing equal opportunities for all our studying members. We can provide services such as additional time, use of technology or a reader/scribe to studying members sitting exams with conditions including (without limitation):

• Dyslexia

• Injury to writing hand

• Pregnancy

• Arthritis

• Tendonitis

• Tenosynovitis

• Repetitive Strain Injury

• Back Condition

• Head Injury

• Visual Impairment/Blind

Each condition is treated on an individual basis and medical evidence will be required. If you have any condition that is not stated above or require further advice, please contact us at reasonableadjustments@cim.co.uk, or +44 (0)1628 427136 (UK office hours).

We are able to assist in arrangements for special needs requirements for The Chartered Institute of Marketing’s assessments. Please include with your application details of your special needs requirements, supported by medical evidence where appropriate.

Assignment based modules

For those units you are taking by assignment there is, of course, no examination venue, but you must still submit an assessment entry before the stated deadline, clearly indicating your method of assessment. Your study centre will make all necessary arrangements for the submission of your work. For further assistance contact the membership services team.

Photographic Identification

All students sitting The Chartered Institute of Marketing's examinations (written or online) will be required to provide photographic identification to the invigilator along with a current membership card and a copy of the Summons Letter. Photographic ID can be in the form of a driving licence, passport or national identity card.

All students taking The Chartered Institute of Marketing’s assignments will be required to sign a Candidate Declaration and have this counter-signed by their tutor. Students must also have a current membership card from CIM.

Pricing

Prices for assessments and studying membership are valid from 1st July to 30th June but may be subject to change. Notice of new pricing will be given prior to the start of the new academic year.

Regional, Branch and Sector Interest Group Event Booking Cancellations

You may cancel your booking up to 7 days prior to the event and receive a full refund. After that we are sorry but we cannot make refunds.

Corporate events

Graduation Ceremony Booking

• Attendance is free of charge for graduating students to attend the Graduation Ceremony on 26 November 2016.

• The deadline for graduates to reserve their free place at the Graduation Ceremony, along with payment for any guest tickets must be completed and received by 27 September 2016.

• The maximum number of guests for each graduating student is three. Places are limited and are on a first come first served basis. Each guest ticket is £32 (zero VAT).

• Guest tickets must be paid at the time of booking and are non-refundable four weeks prior to the event. The last day for refunds is 21 October 2016.

• CIM is unable to provide assistance with funding attendance or accommodation for the event

• Visa applications are the responsibility of the graduate. CIM is strictly unable to provide funding or have involvement in applications.

• Tickets do not include food or beverages at the event. However refreshments will be available at the venue to purchase.

• Regretfully children under the age of eight are not permitted into the auditorium.

Digital Summit 2016

• Group bookings of three or more delegates when booked and paid for within the same transaction will receive a 15% discount.

• Cancellation policy: Cancellations must be received via email (cimevents@cim.co.uk). Cancellations made up to 11 September 2016, a refund of 50% will be given. No refunds will be made after 12 September 2016.

CIM Bookshop Terms and Conditions

Learn more about CIM Bookshop’s terms and conditions here.

General Terms and Conditions

Library information

Please note that the CIM Information and Library Service does not verify the accuracy of the information it supplies; nor does it undertake any analysis or diagnosis of said information. Diligence and care should be taken when using the information. All services are subject to copyright law.

Liability and indemnity

Except as expressly provided for in these Terms and Conditions we shall not in any circumstances be responsible for indirect damages or loss of any kind, including loss of profit, business or revenue, arising out of or in any way connected with the performance or failure to perform these Terms and Conditions, breach of any express or implied term or warranty, or where the performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control, including without limitation fire, flood, lightning, civil commotion, malicious damage, compliance with any law or governmental order, accident to or breakdown of plant, machinery, utilities, computer servers, telecommunications networks or default of suppliers or subcontractors.

We do not seek to exclude or limit our liability for death or personal injury arising from our own negligence or for any fraudulent misrepresentation. Subject to this, our liability to you under these Terms and Conditions howsoever caused shall be restricted to the replacement of the item(s) or a full refund of the price as outlined above; our liability to you shall not exceed the total price charged for the items purchased.

Severability

If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

We reserve the right at any time to make changes to Terms and Conditions and you shall be subject to the terms and conditions in force at the time you order any items from us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Applicable Law

Contracts formed between The Chartered Institute of Marketing and you shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Registered Office

The Chartered Institute of Marketing

Moor Hall

Cookham

Maidenhead

Berkshire

SL6 9QH

UK

Tel + 44 1628 427500

Fax + 44 1628 427499

Registered in England and Wales

VAT Registration no: GB302250913.