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October 05, 2018

9:30 AM - Cookham

Customer experience expert, Kristy Davies-Sumpter from Zest Consultancy, will take you on a journey through the ever-evolving world of customer and employee experience, insights into what’s hot and what’s not and uncover how mindsets and processes play a big part of business success.

Content and PR expert, Nicky Rudd of Padua Communications, will talk about how companies can use content marketing as an onboarding tool as a means of upselling and turning customers into brand fans and to keep existing customers happy after the initial shine of being a new customer has passed.

Delegates will hear from experts in an informal session which is aimed at marketing managers and business owners (SMEs).

CPD category: Championing the customer
Duration: 2.5 hours

Registration and networking is from 09:30, the event starts at 10:00 and finishes at 12:00. If you are non-EU resident, please call the Network Support team to make your booking.

CIM
Moor Hall
Cookham
Maidenhead
Berkshire
SL6 9QH
United Kingdom

Sector: Small Business

Region: South-East
Map link: click here

Speakers: Kristy Davies-Sumpter and Nicky Rudd

Contact:

Network Support team

cim.events@cim.co.uk

+44 (0)1628 427340

Prices

  • Member: £25
  • Studying member: £25
  • Student: £20
  • Non-member: £30

The prices shown include VAT with refreshments provided. If you have any special requirements please contact the Network Support team.

Please book online for this event. If you cannot do so, please call the Network Support team on +44 (0)1628 427340.