Assert Yourself

Overview

This workshop focuses on how to become more assertive. Assertiveness is based on a philosophy of personal responsibility and an awareness of the rights of other people. Being assertive means being honest with yourself and others. It means having the ability to say directly what it is you want, you need or you feel, however, not at the expense of other people.

Benefits to you and your organisation

Getting the balance between being too submissive or aggressive at work is always difficult. This popular event gives you the confidence to ensure that you are heard, respected and appreciated.

Each member of your sales or marketing team brings individual strengths and skills to your flourishing organisation. Packed with cutting edge, highly enjoyable, interactive exercises, this popular event draws out people’s full potential so making them happier, more successful team players.

Who this course is for

Anyone looking to build confidence in themselves or teams will find that this event helps you communicate more effectively with the key people you work with throughout your career.

What you will learn

• Know what assertive behaviour is and what it is not.
• Deal with non-assertive behaviour, in particular coping with conflict.
• Use tools and techniques for being more assertive.
• Make an impact, assertively - first impressions do count.
• Be heard, respected and valued.
• Use assertive questioning.
• Use the right words and tone of voice.
• Demonstrate assertive body language.
• Tackle those difficult people.
• Adapt and flourish in hectic sales and marketing environments.
• Continue to be a valued asset to your company whilst remaining in control of your own career.

Course content

• Your rights as a successful sales and marketing professional.
• Differences between aggressive, submissive and assertive behavior.
• Using assertive language.
• Planning what you want - getting what you deserve, using the right words.
• Effective questioning techniques.
• Three levels of listening.
• The body language that matches what you say.
• Dealing with awkward colleagues.
• Handling difficult customers.
• Being assertive in realistic situations, presentations, meetings, negotiations.

Learning approach

This workshop will be highly practical and interactive allowing the group to discuss and share experiences. There will be a mix of small and large group activities, plus some written activities.