May 15, 2017
6:00 PM - Blackburn
An excellent customer experience whilst exceeding expectations is not a new concept, however doing it right and consistently can mean a much bigger bottom line.
A leading authority here in the North West on customer experience and customer engagement, Dawn Holmes MBA, BEng, FCIM and Chartered Marketer will focus her acclaimed presentation on the significance, measurement and monitoring of both the customer experience and journey.
You’ll leave her session with tools, ideas and concepts that you can implement immediately, whilst creating competitive advantage. Dawn will be combining important qualitative information with her entertaining and engaging style, whilst paying particular reference to key industry trends. Her passion, logic and energy is contagious and will leave you talking about this event for months.
CPD category: Customer experience
Duration: 1.5 hours
This event is guaranteed to be sold out, so please book quickly.
This event is kindly sponsored by The Candidate.
Registration and networking is from 18:00, the session starts at 18:30 and finishes at 20:00. If you are non-EU resident please call the Network Support team to make your booking.
University Close
Blackburn
Lancashire
BB2 1DN
United Kingdom
Sector: Non-specific
Region: North
Map link: click here
Attachments:
Delegate instructions
Speakers: Dawn Holmes
Prices
- Member: £0.00
- Studying member: £0.00
- Student: £0.00
- Non-member: £15.00
This event is free for CIM members, studying members and students, the price shown for non-members includes VAT with snack refreshments provided. To notify us of any special requirements, please contact the Network Support team.
Please book online for this event. If you cannot do so, please call the Network Support team on +44 (0)1628 427340.
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