May 15, 2017

6:00 PM - Blackburn

An excellent customer experience whilst exceeding expectations is not a new concept, however doing it right and consistently can mean a much bigger bottom line.

A leading authority here in the North West on customer experience and customer engagement, Dawn Holmes MBA, BEng, FCIM and Chartered Marketer will focus her acclaimed presentation on the significance, measurement and monitoring of both the customer experience and journey.  

You’ll leave her session with tools, ideas and concepts that you can implement immediately, whilst creating competitive advantage. Dawn will be combining important qualitative information with her entertaining and engaging style, whilst paying particular reference to key industry trends. Her passion, logic and energy is contagious and will leave you talking about this event for months.

CPD category: Customer experience
Duration: 1.5 hours

This event is guaranteed to be sold out, so please book quickly.

This event is kindly sponsored by The Candidate.

Registration and networking is from 18:00, the session starts at 18:30 and finishes at 20:00. If you are non-EU resident please call the Network Support team to make your booking.

Contact us

To contact a member of our Network Support team please call +44(0)1628 427340 or email cim.events@cim.co.uk.

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University Centre at Blackburn College
University Close
United Kingdom

Sector: Non-specific

Region: North
Map link: click here

Speakers: Dawn Holmes


  • Member: £0
  • Studying member: £0
  • Student: £0
  • Non-member: £15