• CoBrowse
  • May 15, 2017

    6:00 PM - Blackburn

    An excellent customer experience whilst exceeding expectations is not a new concept, however doing it right and consistently can mean a much bigger bottom line.

    A leading authority here in the North West on customer experience and customer engagement, Dawn Holmes MBA, BEng, FCIM and Chartered Marketer will focus her acclaimed presentation on the significance, measurement and monitoring of both the customer experience and journey.  

    You’ll leave her session with tools, ideas and concepts that you can implement immediately, whilst creating competitive advantage. Dawn will be combining important qualitative information with her entertaining and engaging style, whilst paying particular reference to key industry trends. Her passion, logic and energy is contagious and will leave you talking about this event for months.

    CPD category: Customer experience
    Duration: 1.5 hours

    This event is guaranteed to be sold out, so please book quickly.

    This event is kindly sponsored by The Candidate.

    Registration and networking is from 18:00, the session starts at 18:30 and finishes at 20:00. If you are non-EU resident please call the Network Support team to make your booking.

    This event has now passed
    University Centre at Blackburn College
    University Close
    Blackburn
    Lancashire
    BB2 1DN
    United Kingdom

    Add to calendar Calendar icon

    Sector: Non-specific

    Region: North
    Map link: click here

    Attachments:
    Delegate instructions

    Speakers: Dawn Holmes

    Contact:

    CIM Events Team

    cim.events@cim.co.uk

    +44 (0)1628 427340

    Prices

    • Member: £0.00
    • Studying member: £0.00
    • Student: £0.00
    • Non-member: £15.00

    This event is free for CIM members, studying members and students, the price shown for non-members includes VAT with snack refreshments provided. To notify us of any special requirements, please contact the Network Support team.

    Please book online for this event. If you cannot do so, please call the Network Support team on +44 (0)1628 427340.