May 24, 2018
9:30 AM - Hatfield
You will learn:
How automation can improve the customer experience
How content personalisation can boost customer engagement
How to implement customer insights
How to close the gap between customer expectation and customer experience
Matt Horsup, Head of Digital Marketing, Itineris – insight
Richard Baker, Group Sales and Marketing Director, Inspiretec Group – personalisation
Katie Jameson, Head of EMEA Marketing, Act-On Software – automation
Laura Evens, COO, Naked Wines – employee advocacy
Richard Beevers, Customer Plus – The Logic and the Magic of Great Customer Experience
Throughout the day there will be an opportunity to network with your peers over coffee and a buffet lunch.
The non-member price includes 3-months’ Affiliate Professional membership of CIM, which can be activated after attending the conference.
CPD duration: 5 hours
Category: Customer experience
Registration and networking is from 09:30, the event starts at 10:00 and finishes at 16:00. If you are non-EU resident please call the Network Support team to make your booking.
- Member: £75
- Studying member: £30
- Student: £30
- Non-member: £150
The prices shown include VAT. Refreshments will be provided. If you have any special dietary/access requirements please contact the Network Support team.
Please book online for this event. If you cannot do so, please call the Network Support team on +44 (0)1628 427 340.Tweet