May 24, 2018

9:30 AM - Hatfield

Join us for a day exploring the relationship between customer experience, the marketing function and the bottom line. The CIM’s Customer experience conference, kindly sponsored by Cambridge Marketing College, will equip you with the know-how to implement a customer experience strategy, some take-away tools to help you implement it and some unique opportunities to explore why it matters.

You will learn:
How automation can improve the customer experience 
How content personalisation can boost customer engagement 
How to implement customer insights 
How to close the gap between customer expectation and customer experience

Throughout the day there will be an opportunity to network with your peers over coffee and a buffet lunch.

Special Offer:
The non-member price includes 3-months’ Affiliate Professional membership of CIM, which can be activated after attending the conference.

The prices shown include VAT and the early-bird special rate is available until Friday 13 April.

CPD duration: 5 hours
Category: Customer experience

Registration and networking is from 09:30, the event starts at 10:00 and finishes at 16:00. If you are non-EU resident please call the Network Support team to make your booking.

Contact us

To contact a member of our Network Support team please call +44(0)1628 427340 or email cim.events@cim.co.uk.

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The Riding School
Hatfield House
Hatfield Park
United Kingdom

Sector: Non-specific

Region: East-England
Map link: click here


  • Member: £60
  • Studying member: £30
  • Student: £30
  • Non-member: £135