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CIM Marketing Excellence Awards 2020 Terms and Conditions

This website is operated by The Chartered Institute of Marketing (CIM). Further details about CIM are given at the end of these terms and conditions.

Contracts formed between CIM and you as a result of using this site shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Terms of use

By using the site, you agree to these terms of use. If you do not agree to these terms, please do not use this site.
The content of this site and content of sites linked to and from this site are provided ‘as is’ and ‘as available’, without warranties of any kind.

CIM does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information before relying on it.

CIM does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive or other harmful matter. You assume the entire cost of any necessary service, repair or correction.

The information on this website does not necessarily reflect the views and opinions of CIM. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this website before entering into any commitment based upon them. The materials that can be accessed from linked sites are not maintained by CIM and we are not responsible for the contents thereof.

Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.

Under no circumstances shall CIM, its affiliates, agents and suppliers be liable for any damages arising out of the use or inability to use the materials in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. However, nothing in these Terms of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law.

You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring CIM into disrepute or ridicule.

You shall not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes” or any other form of solicitation or to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

You agree to defend, indemnify and hold CIM and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.

Entry rules

A fee of £250.00 + VAT is applied to the first entry submitted for judging in the CIM Marketing Excellence Awards 2020 (the Awards), excluding Marketer of the Year category which is free of charge to enter. Subsequent entries are priced at £150+VAT per submission (with no limitation). This offer is strictly only applicable to the individual login entrant. Entries from the same organisation with different logins will not be accepted for this offer.

Entrants are eligible to enter more than one category; however, a separate online entry submission and payment must be completed for each category and each entry. Each entry must be tailored to meet the requirements for each specific category.

Entrants may edit their entry after submitting, up until the extended entry deadline of Friday 22 November 2019 (midnight GMT). Entries received after this date and time will not be accepted.

Entrants must make sure all personal details are entered accurately, including contact details, as this will be used in the Awards presentation if they are selected as a finalist. CIM takes no responsibility for incorrectly entered details.

Entry fees may be paid by credit card or invoice. If an entry submission has not been paid for by the entry deadline they will not be included for judging.

Entries are restricted to marketing activity targeting the following audiences: the UK and Channel Islands only. In addition to this, the entry must originate and be submitted by the UK or Channel Islands offices. An entry will not be accepted if it is initiated outside of the UK or Channel Islands yet submitted by the UK or Channel Islands offices.

The maximum word limit per entry submission is 1,500 words.

All entries should relate to work commenced and completed from 01 September 2018 – 01 September 2019.

Entrants will be required to submit a company logo for all companies that form part of their award(s) submission. The company logo(s) will need to be supplied as a colour vector EPS file with all fonts/text converted to paths. It is important that entrants secure permission to use all logos. By submitting a logo, you grant permission for CIM and its partners to use it for the purpose of the Awards.

Entrants who reach the finalist stage are required to submit a 10 second visual presentation video. This must exclude audio and be in video format, alternatively, five high resolution JPEG images which represent the campaign. Visual presentations must be submitted no later than Friday 06 March 2020. Failure to submit by this date may result in the entry being withdrawn.

CIM staff and the judges of the Awards will review entries. If entry submissions contain sensitive or confidential information, the entrant must clearly state this within their entry and advise CIM’s Awards team via email (

Where web addresses are included within an entry, entrants must ensure that any access details, usernames and passwords needed for judging are supplied and that they continue to work until Friday 03 April 2020.

By entering the Awards, you confirm that you have the authority to enter on behalf of your organisation and your entry does not contain any material belonging to any person other than yourself unless you have the owner’s prior written consent.

Agencies/awards writing agencies submitting entries on behalf of/in partnership with clients must secure the client’s/partners permission in writing prior to submitting an entry.

CIM reserves the right to re-categorise entries. However, it cannot be expected to routinely re-categorise incorrectly entered submissions.

CIM reserves the right to not award categories should entries received not reach the required standard.

By entering the Awards, you agree to your entry being promoted by CIM and its partners and to participating in any relevant PR or promotional activities arranged by CIM with no recompense, either by CIM or any partners either during or after the Awards.

CIM reserves the right to compose case studies regarding your entry by using the entry form submitted. By entering the CIM Marketing Excellence Awards you give your full consent to this activity.

CIM has no responsibility or liability to the entrants except as detailed in these terms and conditions.

Under no circumstances shall there be any form of communication between the judges of the CIM Marketing Excellence Awards and the entrants.

Judges’ decisions are final and CIM will have the final decision resolving any disputes.

Feedback on entries is at the discretion of the judges and will be communicated via the CIM awards team.

Exclusions from entering

The following are not permitted to submit an entry:
• Employees of CIM
• CIM volunteers working directly on CIM Marketing Award projects
• Judges of CIM Marketing Award projects
• CIM Board members
• Sponsors or affiliates of a category cannot enter the category that they are sponsoring.

How we use your information

By submitting your personal information, you are providing your details to CIM as data controller. This data will be processed solely for the purposes of managing your submission and will be handled in line with current data protection legislation as per our Privacy Policy.
CIM will not contact you in relation to other products and services, unless you have already provided consent to receiving such communications. If you are a current member of CIM, you can update your communication preferences at any time via the ‘Communication’ tab of your MyCIM account at

In order to process your entry, the details you provide will be shared with relevant CIM employees, judges, marking assessors and sponsors. You will only be contacted by these parties, by phone or email, in relation to this event and its associated activities. CIM will not disclose your details to any other third parties for the purpose of receiving communications from those third parties.

As part of the entry process, you will be sharing your data with third party online platform providers who have been selected by CIM for the purposes of managing your entry and delivering associated MEA activities. These third parties are based outside of the EEA in countries which may not have data protection laws in force equivalent to those within the EEA. However, CIM has taken all necessary steps to ensure they are compliant with such legislation in order to protect your personal data.

• Award Force – – Australia
• Arlo – – New Zealand

Your personal information will be retained for as long as is required to complete all activity related to this event and for a further 12 months thereafter, after which it will be deleted from all platforms. If you are a CIM member, as a result of this event or otherwise, your data will be retained in line with our Privacy Policy.

CIM respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Entry in the competition shall not grant any rights in or affect the ownership of any of CIM’s, the Sponsor’s or any partners’ intellectual property rights including but not limited to name, logo and/or trademarks, or those of our affiliates.

By entering the CIM Marketing Excellence Awards 2020 and successfully becoming a finalist, you agree for your name and/or company name(s) to be promoted via social media channels, PR related activity, CIM Marketing Excellence Awards website and CIM’s on-the-night brochure, either by CIM or any partners, either during or after the Awards ceremony.


Cancellation Policy

Submission of award entries

Cancellations for entries will be entitled to a refund if cancellation is received via email or in writing within 14 days of the date of payment. If cancellation for entry is received after 14 days of the date of payment, no refund will be given. For entries made within 14 days prior to the final submission date, no refund will be given. For refunds, there will be a £15 or 5% administration fee, whichever is the greater.

Exchange or refund of Award ceremony ticket(s)

We are sad to announce that due to COVID-19 and the government guidelines that are currently in place, the CIM Marketing Excellence Awards 2020 ceremony, that was due to take place at The Brewery, London on 25 February 2021, has been cancelled.

If you have purchased individual guest seats to attend the awards you have two options:

• A full refund of the amount paid
• Or receiving training for yourself or a member of your team on one of CIM’s virtual one-day training courses* up to the value of £475.

If you have purchased a standard or premium table at the awards, you have two options:

• A full refund of the amount paid
• Or receiving training for yourself and/or your team via CIM’s virtual training courses* up to the value of £2,850.

Please notify CIM by emailing no later than 28 January 2021 as to your decision. CIM will confirm your final decision by email and it cannot be changed once the decision is made.

* This applies to CIM virtual Open Courses and does not apply to courses run for us by third-party partners


1. No partial refunds will be given.
2. The money will only be refunded to the nominated bank account (confirmed by email) by BACS.
3. If the training course costs less than the ticket amount the difference will not be refunded. If the cost of the training course is more, then you will need to pay the additional amount to secure your place.
4. The refund amount is non-transferable to any other CIM products and services outside the restricted virtual training portfolio.
5. This refund cannot be used in conjunction with any other promotional offers and membership discounts will not apply.
6. If the option of attending a CIM virtual training course is chosen, the course(s) must be booked and attended by 31 December 2021.
7. Bookings are subject to Training Course Terms and Conditions
8. CIM reserves the right to vary these Terms and Conditions from time to time. Such variations become effective immediately upon the posting of the varied Terms and Conditions on the website.

Copyright and Trade Marks

The copyright and all other rights in the material on this website are owned by CIM or are included with the permission of the owner of the rights.

As a visitor to this website, you may download a single copy of the material on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without CIM’s prior written consent.

No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without CIM’s prior written consent except as may be reasonably necessary to use the website. Subject to this paragraph, all rights in material on this website are reserved to CIM.

Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.

All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.

Liability and Indemnity

Except as expressly provided for in these Terms and Conditions we shall not in any circumstances be responsible for indirect damages or loss of any kind, including loss of profit, business or revenue, arising out of or in any way connected with the performance or failure to perform these Terms and Conditions, breach of any express or implied term or warranty, or where the performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control, including without limitation fire, flood, lightning, civil commotion, malicious damage, compliance with any law or governmental order, accident to or breakdown of plant, machinery, utilities, computer servers, telecommunications networks or default of suppliers or subcontractors.

We do not seek to exclude or limit our liability for death or personal injury arising from our own negligence or for any fraudulent misrepresentation. Subject to this, our liability to you under these Terms and Conditions howsoever caused shall be restricted to the replacement of the item(s) or a full refund of the price as outlined above; our liability to you shall not exceed the total price charged for the items purchased.



If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.


Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.


Applicable Law

Contracts formed between CIM and you shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.


Registered office

The Chartered Institute of Marketing
Moor Hall

Tel +44 (0)1628 427500

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