Terms and Conditions

This website is operated by The Chartered Institute of Marketing (CIM). Further details about CIM are given at the end of these terms and conditions.

Contracts formed between CIM and you as a result of using this site shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Terms of use

By using the site, you agree to these terms of use. If you do not agree to these terms, please do not use this site.

The content of this site and content of sites linked to and from this site are provided ‘as is’ and ‘as available’, without warranties of any kind.

CIM does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information before relying on it.

CIM does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive or other harmful matter. You assume the entire cost of any necessary service, repair or correction.

The information on this website does not necessarily reflect the views and opinions of CIM. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this website before entering into any commitment based upon them. The materials that can be accessed from linked sites are not maintained by CIM and we are not responsible for the contents thereof.

Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.

Under no circumstances shall CIM, its affiliates, agents and suppliers be liable for any damages arising out of the use or inability to use the materials in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. However, nothing in these Terms of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law.

You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring CIM into disrepute or ridicule.

You shall not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes” or any other form of solicitation or to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

You agree to defend, indemnify and hold CIM and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.

Entry rules

A fee of £250.00 + VAT is applied to the first entry submitted for judging in the CIM Marketing Excellence Awards 2019 (the Awards), excluding Marketer of the Year category which is free of charge to enter. As a promotional offer, from 05 November to 14 December 2018, each subsequent entry is priced at £150 + VAT per submission (with no limitation). This offer is only applicable to individual user accounts. Entries for the same organisation but from different user accounts will not qualify for this offer. For this offer to be valid, the first submitted entry must be for a paid category ie not Marketer of the Year.

Entrants may edit their entry after submitting, up until the entry deadline of Friday 14 December 2018 (midnight GMT). Entries received after this date and time will not be accepted.

Entrants are eligible to enter more than one category; however, a separate online entry submission and payment must be completed for each category and each entry. Each entry must be tailored to meet the requirements for each specific category.

Entrants must make sure all personal details are entered accurately, including contact details, as this will be used in the Awards presentation if they are selected as a finalist. CIM takes no responsibility for incorrectly entered details.

Entry fees may be paid by credit card or invoice. If an entry submission has not been paid for by the entry deadline they will not be included for judging.

Entries are restricted to marketing activity targeting UK audiences only. In addition to this, the entry must originate and be submitted by the UK office. An entry will not be accepted if it is initiated outside of the UK yet submitted by the UK office.

The maximum word limit per entry submission is 1,500 words.

All entries should relate to work commenced and completed from 1 September 2017 – 1 September 2018.

Entrants will be required to submit a company logo for all companies that form part of their award(s) submission. The company logo(s) will need to be supplied as a colour vector EPS file with all fonts/text converted to paths. It is important that entrants secure permission to use all logos.  By submitting a logo, you grant permission for CIM and its partners to use it for the purpose of the Awards.

Entrants who reach the finalist stage are required to submit a 10 second visual presentation video. This must exclude audio and be in video format, alternatively, five high resolution JPEG images which represent the campaign. Visual presentations must be submitted no later than Friday 1 March 2019. Failure to submit by this date may result in the entry being withdrawn.

CIM staff and the judges of the Awards will review entries.  If entry submissions contain sensitive or confidential information, the entrant must clearly state this within their entry and advise CIM’s Awards team via email (awards@cim.co.uk).

Where web addresses are included within an entry, entrants must ensure that any access details, usernames and passwords needed for judging are supplied and that they continue to work until Friday 12th April 2019.

By entering the Awards, you confirm that you have the authority to enter on behalf of your organisation and your entry does not contain any material belonging to any person other than yourself unless you have the owner’s prior written consent.

Agencies/awards writing agencies submitting entries on behalf of/in partnership with clients must secure the client’s/partners permission in writing prior to submitting an entry.

CIM reserves the right to re-categorise entries. However, it cannot be expected to routinely re-categorise incorrectly entered submissions.

CIM reserves the right to not award categories should entries received not reach the required standard.

By entering the Awards, you agree to your entry being promoted by CIM and its partners and to participating in any relevant PR or promotional activities arranged by CIM with no recompense, either by CIM or any partners either during or after the Awards.

CIM reserves the right to compose case studies regarding your entry by using the entry form submitted. By entering the Marketing Excellence Awards you give your full consent to this activity.

CIM has no responsibility or liability to the entrants except as detailed in these terms and conditions.

Under no circumstances shall there be any form of communication between the judges of the CIM Marketing Excellence Awards and the entrants.

Judges’ decisions are final and CIM will have the final decision resolving any disputes.

Feedback on entries is at the discretion of the judges and will be communicated via the CIM awards team.

Exclusions from entering

The following are not permitted to submit an entry:

  • Employees of CIM (The Chartered Institute of Marketing).
  • CIM volunteers working directly on the CIM Marketing Excellence Awards project or the judging panel.
  • CIM suppliers.
  • Sponsors or affiliates for a category cannot enter the category that they are sponsoring.

Cancellation Policy

Submission of award entries

Cancellations for entries will be entitled to a refund if cancellation is received via e-mail or in writing within 14 days of the credit/debit card payment or date of invoice. If cancellation for entry is received after 14 days of the credit/debit card payment or date of invoice, no refund will be given. For entries made within 14 days prior to the final submission date, no refund will be given. For refunds, there will be a £15 or 5% administration fee, whichever is the greater.

CIM reserves the right to vary these Terms of Use from time to time. Such variations become effective immediately upon the posting of the varied Terms of Use on the website. By continuing to use the website you will be deemed to accept such variations.

Purchasing of attendance at the awards event

The promotional upgrade offer of a standard table to a premium table applies to bookings made from 09:00GMT on 11 February 2019 until 17:00GMT on 15 February only. Requests for utilisation of this offer outside of these dates will not be granted. To claim this offer, booking of a standard table will need to be purchased via the online booking platform for an automatic upgrade to a premium table.

Cancellations must be received via e-mail (awards@cim.co.uk) or in writing to CIM Head Office. Cancellations made up to 11 March 2019 a refund of 50% will be given. No refunds will be made from 12 March 2019 onwards.

Copyright and Trade Marks

The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights.

As a visitor to this website, you may download a single copy of the material on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without our prior written consent.

No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without our prior written consent except as may be reasonably necessary to use the website. Subject to this paragraph, all rights in material on this website are reserved to CIM.

Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.

All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.

Liability and Indemnity

Except as expressly provided for in these Terms and Conditions we shall not in any circumstances be responsible for indirect damages or loss of any kind, including loss of profit, business or revenue, arising out of or in any way connected with the performance or failure to perform these Terms and Conditions, breach of any express or implied term or warranty, or where the performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control, including without limitation fire, flood, lightning, civil commotion, malicious damage, compliance with any law or governmental order, accident to or breakdown of plant, machinery, utilities, computer servers, telecommunications networks or default of suppliers or subcontractors.

We do not seek to exclude or limit our liability for death or personal injury arising from our own negligence or for any fraudulent misrepresentation. Subject to this, our liability to you under these Terms and Conditions howsoever caused shall be restricted to the replacement of the item(s) or a full refund of the price as outlined above; our liability to you shall not exceed the total price charged for the items purchased.


If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

We reserve the right at any time to make changes to Terms and Conditions and you shall be subject to the terms and conditions in force at the time you order any items from us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Applicable Law

Contracts formed between CIM and you shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Registered office

The Chartered Institute of Marketing
Moor Hall

Tel +44 (0)1628 427500
Fax +44 (0)1628 427499