Cookies

What are cookies?

Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

CIM are no different; we use cookies to help you browse our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to enhance your online experience and they will place cookies on your computer for use on our website too.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to browse online with CIM. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website.

This would also be a common experience of reduced functionality across many websites.

To learn about how change the cookie settings for your browser please see our 'How do I opt-out of cookies' section.

CIM's Exchange cookies

On CIM's Exchange website (exchange.cim.co.uk), we use social sharing buttons for services including, but not limited to, Twitter, LinkedIn and Facebook. These allow you to share website pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social network providers and their databases and servers; CIM accepts no responsibility for any use of your personally identifiable information and/or any further use of cookies by those social network providers.

Our cookies policy

  1. Single Sign-On (SSO) cookie: when a user logs into the website, this identifies whether the user is authenticated and logged into the website. This is a 'session' cookie that  expires after 12 hours.
  2. Shopping basket cookie: this allows a user to store (i.e. remember) items to be purchased and their shipping address/shopping details. This is a 'session' cookie that expires after 14 days.
  3. ASP.NET session cookie: this holds information about the state of certain ASP.NET controls.
  4. Citrix cookie: this allows the CIM website to interact with CIM's web server farm.
  5. Google Analytics cookie: this shows web traffic analysis. These cookies have multiple expiration dates; please refer to this article (published by Google) for more information.
  6. Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
  7. DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.
  8. Crazy Egg cookie: this allows us to obtain information regarding how visitors interact with our website. We can then evaluate the online customer experience and, where necessary, make changes to provide a better user experience for our customers. This will not contain any personally identifiable information. More information can be found here.
  9. Facebook pixel: this is a 'web beacon', in this case a pixel used on the CIM website, which functions in a similar way to a cookie. It is used to build up a 'Custom Audience' based on people who visit our website, so we can target more relevant and effective Facebook advertising campaigns. Please refer to Facebook for more information.
  10. LinkedIn Insight tag: a lightweight JavaScript snippet that drops a cookie on the web browser of a visitor whenever they visit our website. This will allow us to monitor our ads and conversions on our website. Find out more.
  11. Hot Jar cookie: this allows us to collect information about how users are navigating through and interacting with the content that's on our website. This information will help us improve users' web experience when navigating our website. Find out more.
  12. Lucky Orange: is a web analytics service used to improve usability and customer experience. It allows us to collect information about how users are navigating and interacting with the content on the website. Find out more about their privacy policy.

How do I opt-out of cookies?

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:

Find out which internet browser you use

  1. On a PC: click on 'Help' at the top of your browser window and select 'About'
  2. On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)

Opting out of cookies in Internet Explorer

Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.

  1. Choose 'Tools'
  2. Click on 'Internet Options'
  3. Click the 'Privacy' tab
  4. Move the slider to choose your settings
  5. For more detailed privacy settings click on 'Advanced'

Opting out of cookies in Safari

  1. Choose 'Preferences' from Safari menu
  2. Select 'Security'
  3. Cookie settings are shown
  4. Choose your settings

Opting out of cookies in Google Chrome

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.

  1. Click on the 'Tools' menu
  2. Select 'Options'
  3. Click the 'Under the Bonnet' tab
  4. Find the 'Privacy' section
  5. Click 'Content settings'
  6. Click the 'Cookie settings' tab and choose your settings

Opting out of cookies in Mozilla Firefox

You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

  1. Click on 'Menu', then 'Options'
  2. Select 'Privacy'
  3. Select 'Cookies'
  4. Choose your settings

Opting out of Flash Cookies

If you'd like to control the use of Flash Cookies on your computer, Adobe's website offers tools to do this.