Research shows that increasingly more customers are using multiple channels to interface with brands. This workshop will help you design and deliver an integrated, multi-channel marketing approach. Whilst the emphasis is on digital marketing, this has to be dove-tailed with traditional tools and techniques with a view to achieving synergy and an overall better experience for your  customers.

Who should attend?

This introductory level workshop is for marketers looking to provide customers with a more consistent and engaging experience, whichever channel they choose to utilise. This workshop would suit all marketers who want to integrate their digital and traditional marketing activities.

Learning outcomes

  • Understand how marketing is evolving from push to pull channels, inbound rather than outbound
  • Create an integrated, multi–channel marketing plan
  • Research customer expectations and map customer engagement
  • Use segmentation to develop alternative propositions
  • How to develop integrated creative ideas based on customer insights
  • Combine tools known to work synergistically
  • Use appropriate metrics to assess campaign performance, net promoter score, social media sentiment and engagement
  • Best practice use of the key digital channels, social media and search.

The CIM Experience

  • Expert trainers - Passionate specialists who keep up to date with the latest trends in their field.
  • Quality delivery -  Trainers are assessed annually on the quality of their delivery and delegate engagement.
  • Practical training methods - Theory and practical based training to take back to the office.
  • Small class sizes - No more than 15 people to ensure you get the most from our trainers.
  • Wide breadth of topics - Marketers should understand marketing as a whole, not just digital.
  • 3 learning levels - Introductory, Advanced and Masterclass.


Non-Residential: £595
Member Non-Residential: £536
* Prices shown are exclusive of VAT. Prices include tuition, course materials and full board accommodation on residential courses.

Course Dates

Start Date End Date Location
28 Aug 2018 28 Aug 2018 London
06 Dec 2018 06 Dec 2018 London

Course Director

Nick Baggott

Nick Baggott FCIM FIDM has been a CIM Course Director for CRM & Digital for 7 years. He is MD of Navigate Consulting Ltd & works globally with clients like Google, Avon, EY, BP and Vodafone. He was formerly Group Client Service Director at Chemistry, having built the agency from start up to floatation.


Is this course right for me? To speak to one of our Learning Advisors, call us on +44 (0)1628 427360 or complete the form below.