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Full board accommodation is only included on residential courses at Moor Hall, Berkshire.
Customer Experience (CX) is no longer a buzz word, it is a necessity for brand owners. Research* shows that 71% customers use different channels to start and complete a single transaction and 8 out of 10 customers expect consistent interactions from brand owners. It is the task of CX to stay on top of this and other challenges to deliver a seamless experience.
To deliver CX that increases satisfaction and removes barriers of engagement, we need to understand the science behind how our customers make decisions and interact with our brands. This course is highly interactive with the latest tools and techniques from brain, behavioural and marketing science.
You will discover practical science-based frameworks and principles to improve your CX efforts for a lasting impact. But you will not just learn about these things, you get a chance to apply the learnings on exercises, case studies and your own brand. Meaning you will leave the workshop with clear actions on how to improve your CX efforts. Not just any actions, the ones that are specific to your brand.
* Salesforce, 2019
This course is designed for anyone who is involved in CX and wants to expand their skills via a new set of frameworks and principles to improve customer satisfaction and engagement.
Our virtual delivery format is designed to deliver engaging and interactive experience using short bursts of content delivery, group breakouts, interactive polls, multimedia case histories and how-to-do workshops.
To speak to one of our Learning Advisors, call us on +44 (0)1628 427360 or complete the form below.
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