FAQs
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Please check your junk or spam folder first. If you still can’t find the email after a short time, contact the customer experience team for assistance.
Joining instructions are typically sent closer to the course start date. This may include:
- Zoom or Teams links
- Venue details
- Timings and schedules
- Preparation guidance
You can view your course bookings and learning activity by signing into your CIM account.
Access details will depend on your course type:
- Online live courses will include joining instructions before the session
- On-demand courses will be available through your learner account
- In-person courses will include venue information and arrival guidance
