FAQs
You should receive a confirmation email shortly after booking. This will include your booking details, receipt, and important event information.
Please check your junk or spam folder first. If you still can’t find the email after a short time, contact the customer experience team for assistance.
Joining instructions are usually sent closer to the event date and may include:
- Access links
- Venue information
- Timings and agenda details
- Speaker information
You can view your course bookings and learning activity by signing into your CIM account.
Joining details depend on the event type:
- Online events will include a webinar or meeting link
- In-person events will include venue details and arrival guidance
Booking amendments and cancellations are subject to CIM’s terms and conditions. Please contact the customer experience team if you need support with your booking.
Please contact the customer experience team as soon as possible so suitable arrangements can be discussed.
