Understanding your customers - FULLY BOOKED

February 02, 2017

6:00 PM - Guildford

**This event has been re-scheduled from 19 January 2017**

***THIS EVENT IS NOW FULLY BOOKED***

Join CIM Surrey to hear from two inspirational speakers on how you can really understand your customers’ true voice and turn them into brand fans - even the disgruntled ones!  

Chloe Woolger, Marketing Director from leading voice of the customer agency Watermelon, will discuss how voice of the customer programmes work and how self-complete tools have changed the way you gather customer data. Chloe has been working within marketing insight for the past 7 years, helping brands to understand their customers and improve that all important customer experience, working with a range of clients across financial services, travel & tourism and retail.

Chris Burton has been creating and taking brands to their next level for over 20 years. He's worked with a wide variety of businesses and brands, from the likes of Andrex, Glade, Toilet Duck, Upper Crust and Early Learning Centre to a variety of small businesses trading in different markets. During this session Chris will explain how brand fans are created, giving you key tips to takeaway and implement in your business.

If you work in marketing, PR, advertising, sales or you run your own business and customers are at the top of your agenda, why not join us.

CPD Category: Brand
Duration: 2 hours

Registration and networking is from 18:00, the session starts at 18:30 and finishes at 20:30. If you are non-EU resident please call the Network Support team to make your booking.