July 31, 2017

9:30 AM - Belfast

This session will encompass many elements of customer service and will focus on the following:-

• The changing face of customer care
• Social customer service and what to expect
• Rights and wrongs of social customer service
• Harnessing the power of social customer service for your brand
• Practical marketing steps for delivering an effective social customer and online review service strategy for your brand
• The online review landscape
• How to entice customers to deliver marketing magic for you by leaving positive online reviews
• Managing negative online reviews

This workshop will be hosted by Chartered Marketer Christine Watson, Founder of Watson & Co Chartered Marketing and most recently disruptive online aggregator for the training industry TrainingMatchmaker.com. Christine’s client repertoire since she founded Watson & Co Chartered Marketing in 2005 includes over 1,000 individual clients.
This event is suitable for marketers responsible for digital and social media marketing including platform management of: Facebook, Trip Advisor, Trust Pilot, Google reviews and LinkedIn testimonials.

CPD category: Customer experience
Duration: 1.5 hours

Registration and networking is from 09:30, the session starts at 10:00 and finishes at 11:30. If you are non-EU resident, please call the Network Support team to make your booking.

Contact us

To contact a member of our Network Support team please call +44(0)1628 427340 or email cim.events@cim.co.uk.

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Entrepreneurial Spark Belfast
Lombard House
5th-6th Floor, 10-20 Lombard Street
Co. Antrim
United Kingdom

Sector: Social Marketing

Region: Ireland
Map link: click here

Speakers: Christine Watson


  • Member: £0
  • Studying member: £0
  • Student: £0
  • Non-member: £20