November 16, 2017

9:30 AM - Belfast

Faced with today’s ‘plugged-in’ society, Government needs to adapt its communications and services or it will become obsolete.

We will present two case studies which will form the focus for the event. These will demonstrate how the Northern Ireland Civil Service (NICS) is responding and adapting to the enormous impact that digital technology has been having on its customers.

BT, Kainos, the Department of Finance and the Department of Agriculture, Environment & Rural Affairs will present how they have worked together and with other stakeholders to create two independent solutions. These have been designed to strengthen customer engagement, influence behaviour change and improve customer service.

The speakers will share lessons learned, insights, statistics and their views on the future potential application of these solutions across the public sector and other service sectors.

CPD category: Digital Integration
Duration: 2.5 hours

Registration and networking is from 09:30, the event starts at 10:00 and finishes at 12:30. If you are non-EU resident please call the Network Support team to make your booking.

Contact us

To contact a member of our Network Support team please call +44(0)1628 427340 or email cim.events@cim.co.uk.

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BT Tower
5 Lanyon Place
United Kingdom

Sector: Public sector/not for profit

Region: Ireland
Map link: click here

Speakers: Various


  • Member: £0
  • Studying member: £0
  • Student: £10
  • Non-member: £35