September 11, 2018

6:00 PM - London

Whether it’s resolving a contractual dispute, a difference of opinion, or running a disciplinary meeting, there are many “difficult” conversations being had in the workplace. One of the reasons these conversations can be confrontational is their potential to go horribly wrong.

Knowing the right tools and techniques to make a positive “impact” in these situations, will be the focus of this Soft Skills Series 2 workshop on 11 September.

Attendees will also have an opportunity to connect, share ideas and start building relationships that can enhance their performance and career during the pre and post-event networking sessions. Refreshments and a light finger buffet are included in the cost.

CIM members registered for the mentoring programme will pay only £20. To obtain this 20% discount please book by calling our Network Support team on +44(0) 1628 427340.

Martin Brooks is a well-respected communications trainer and coach. He has run his own consultancy since 2002, has been a Course Director at the CIM since 2009 and frequently appears in the media as “subject expert” - most recently analysing the communication skills of Mark Zuckerberg for the Discovery Channel. 

CPD category: General business skills
Duration: 1.5 hours

Registration and networking is from 18:00, the event starts at 18:30 and finishes at 21:00. If you are non-EU resident please call the Regional Events team to make your booking.

This event has now passed
Pearson Business School
190 High Holborn
United Kingdom

Sector: Non-specific

Region: London
Map link: click here

Agenda/Speaker Bios

Speakers: Martin Brooks


Regional Events team


+44 (0)1628 427340


  • Member: £25
  • Studying member: £25
  • Student: £25
  • Non-member: £50

Prices shown include VAT and light refreshments. If you have any special requirements, please contact the Regional Events team.

Please book online for this event. If you cannot do so, please call the Regional Events team on +44 (0)1628 427340.

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