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  • How can I become a Chartered Marketer?

    You will firstly need to hold Member (MCIM) or Fellow (FCIM) graded membership and then complete two consecutive years of CPD whilst at this grade of membership. After completion of your second consecutive year of CPD, you will need to pass the Chartered Marketer assessment.
    More information can be found here.

  • How do I record my CPD? (Affiliates and Associates)

    You will need to upload your CPD activities onto the CPD platform, which is accessed directly from MyCIM by selecting MyCPD within the Resources tab. You should be working towards an annual requirement of 35 credits and the online tool will calculate the credit value for each activity that you input.
    You can find a guide to the programme and what 
    activities can be claimed here.

  • How do I record my CPD? (Members, Fellows and Chartered Marketers)

    You will need to complete four reflective statements based on your learning activities and these will need to link to the Professional Marketing Competenciestwo relating to the core standards and two relating to the technical standards. These will need to be uploaded onto the CPD platform which is accessed directly from MyCIM by selecting MyCPD within the Resources tab.
    Have a look at our sample statements
    here.

  • When do I need to submit my CPD?

    Your CPD year runs alongside your membership year. Therefore, the deadline to submit your CPD will be the end of your renewal month. For example, if your renewal date is the 01 July you will have until the 31 July to submit activity since 01 July the previous year until 30 June via MyCIM by selecting CPD from the resources tiles.

  • I am a Chartered Marketer do I still need to submit my CPD record?

    All Chartered Marketers will be required to submit records of their CPD every year.  We will review a sample of these to verify relevance and completion, if you are selected in the sample and your records are not complete you will be asked to resubmit and maybe at risk of losing your Chartered Status if you do not so.

  • Can I take a break from CPD?

    We offer CPD year breaks for members on the CPD programme who are going on maternity/paternity leave, are experiencing an illness, or have another extenuating circumstance. If you feel you need a year break from the CPD programme, please e-mail cpd@cim.co.uk and a member of the team will be able to help you.

    Please note, we do not offer year breaks for reasons of redundancy or unemployment. Members can apply for a CPD year break a maximum of 3 times during their membership lifetime. Any further applications will be reviewed on a case-by-case basis.

  • How can I pay my membership subscription?

    Payment should be in GBP.

    If you have recently received your renewal invitation your options to pay are as follows:

    - Online using a credit/debit card via MyCIM. For professional members, this is available for three months after your renewal month. For studying members, this is only available during your renewal month.

    Phone the CIM Customer Service Team on +44 (0)1628 427120 to make payment using a credit/debit card.

    - Post a cheque payable to The Chartered Institute of Marketing with your membership number on the reverse to the postal address below.

    - Direct Debit, for UK bank account holders - Professional members can benefit from a £20 discount when an annual direct debit is set up; the option for monthly or quarterly collections are also available.

      Students can make payment by annual direct debit though no further discount will apply.

      Completed Direct Debit mandates should be posted to:
      Membership Services
      CIM
      Moor Hall
      Cookham
      SL6 9QH

    - By bank transfer, including your membership number as reference, to;

      Royal Bank of Scotland, 28 Cavendish Square, LONDON, W1M 0DB
      Account name: The Chartered Institute of Marketing
      Account number: 10193302
      Sort Code: 16-00-30
      IBAN: GB83 RBOS 1600 3010 1933 02
      SWIFT: RBOSGB2L

      Bank charges may apply and are to be met by the payer.

    Was your membership due for renewal more than 6 months ago? If so, please contact us for guidance on how you can renew or re-join.

  • I have received my renewal invitation and am not working, do you offer a concession?

    Yes, you may be eligible for a reduced membership subscription, to find out more please contact us with details of your current circumstances and we’ll be in touch within five working days.

  • I no longer require my CIM membership, how should I cancel my membership?

    Membership with CIM offers a range of benefits to assist you in your marketing career from professional recognition, mentoring and networking opportunities to name a few. Click here for more on the benefits available to you.

    Give us a call on +44 (0)1628 427585 and we can discuss your options.

  • I am now retired but would like to maintain my membership do you have a concessionary rate?

    Yes, we have a reduced rate for our members who are retired from paid employment. Please contact us at reducedrate@cim.co.uk with supporting documentation to show your retirement and we will be in touch within five working days.

  • I am interested in studying for a CIM qualification what are my next steps?

    You can find information on all the marketing, digital & sales qualifications/awards we offer here.

    Next you will need to decide how you wish to study; face-to-face, online or blended, you can find details of all our accredited study centres here and tailor your search according to your preference.

    The study centre will assess your entry level and inform you of the cost and duration of the course

  • Can you recommend a Study Centre?

    We are unable to recommend any one centre from those we accredit, you can however ask the centres direct regarding their pass rates.

  • I have enrolled with an accredited study centre how can I join and what type of membership do I need?

    You will need to join CIM as an Affiliate Studying member in order to take the assessments which you can do here. Alternatively you can download and send your application form, however this can take up to 10 working days to process.

  • Will I receive a membership card after joining and when will I receive it?

    Yes you will be sent a membership card and should receive this approximately 10 working days after your membership payment is made, overseas postage times will invariably be longer.

  • When are the assessments held?

    There are 3 assessment sessions held per year; April, July and December. Your tutor will advise you of assignment submission dates as these vary. Exam timetables can be found here.

  • I am taking an assignment, when will the assignment brief be available and how will I receive it?

    The availability will depend on the schedule of your studies so your tutor will be responsible for providing you with the brief at the correct time. Regrettably we are unable to provide assignment briefs directly to members.

  • I have booked the Analysis & Decision exam which is based on a case study, when will I receive the case study?

    The case study will be available to view/download online via your MyCIM area. The release date is approximately five weeks prior to the exam date. 

  • When and how will I receive my module guide?

    Module guides are available to download for all Foundation Certificate, Certificate and Diploma mandatory modules. Simply log into your MyCIM page and click on the Your ebook link. You will also find an extended range of online books relevant to both mandatory and elective modules within MyiLibrary.

  • I have recently submitted an assessment/sat an examination, when will I receive the results?

    Assessment results are released approximately 12 weeks after the exam/submission date. They will be posted, emailed and available to view online if your membership is current.

    Assessment results will not be released where there are assessment fees outstanding or a membership fee that was due at the time of the exam/submission date.

  • I have booked an Exam/Assignment and am now not able to attend/submit, what can I do?

    Depending on the circumstances it may be possible to defer to the next assessment session, in the first instance you need to talk to your tutor and if a deferral is appropriate they will provide you with the application form, there is a £25.00 per unit administration fee for this service.

  • I have completed my CIM qualification, when will I receive a certificate?

    A certificate will be issued approximately 8 weeks after the results, please ensure we have your up to date address details. For members in Sri Lanka your certificate will be sent to the branch.

  • How can I get a letter of testimony regarding my CIM/CAM qualification?

    Letters of Testimony

    Letters of testimony confirming membership and completed qualifications are available. These are commonly requested for purposes such as job or university applications.

    The service provides a digital and hard copy of the letter, confirming any membership with CIM and a results transcript page detailing any exemptions, passed modules and completed qualifications.

    Requests are handled on a first-come-first-served basis, and are processed within 10 working days of the request being received by CIM.

    You can see an example of a Letter of Testimony here.

    Please note, we do not arrange couriers but can facilitate the collection of documents from CIM if you wish to choose this delivery method.

    World Education Services (WES)

    A WES-specific letter of testimony may be requested. This follows the WES submission guidelines and is posted to the required WES office. Your completed WES request form must be provided so that this may be posted with the letter.

    Fees

    The letter of testimony service is free of charge for current members.

    A £40 fee per request applies to non-current members. Further copies of the letter may be provided at a further charge of £5 per letter.

    If a soft-copy letter of testimony is required urgently, we do offer an express service in which it will be sent via email within 24 hours of payment being received at a charge of £75. This fee is applicable to both current and non-current members.

    If a qualification was achieved more than 10 years ago, this may require an archive search at an additional cost of £20. Please note that we cannot guarantee letters of testimony in these circumstances and the archive search fee is non-refundable. The £40 letter of testimony fee, or £75 express letter of testimony fee, will only be charged if the archive search has been successful.

    How to apply

    Your completed letter of testimony request form can be emailed to letteroftestimony@cim.co.uk or posted to:
    Customer Experience, The Chartered Institute of Marketing, Moor Hall, Cookham, Berkshire, SL6 9QH, UK

  • How can a verification be applied for?

    The verification company is required to complete the Verification Request Form and send it to verifications@cim.co.uk, along with a copy of the candidate’s signed declaration authorising the release of their information. The fee for a verification is £40. If an archive search is required, there will be an additional fee of £20.

    If a verification is required urgently, we do offer an express service in which it will be sent via email within 24 hours of payment being received at a charge of £75.

    You can see an example of a Verification here.

    Disclaimer: If any of the qualifications were achieved over 10 years ago we cannot guarantee that a verification can be provided, however you will still be charged the appropriate fees.

  • How can I get a new certificate for my qualification?

    Members are able to request replacement/modular certificates at a fee of £40. The service provides a hard copy of the certificate sent via post.

    Please send the completed certificate request form to certificate@cim.co.uk or posted to: Customer Experience, The Chartered Institute of Marketing, Moor Hall, Cookham, Berkshire, SL6 9QH, UK

    If the certificate is required urgently, we do offer an express service in which the replacement certificate will be posted within 24 hours of payment being received at a charge of £75.

    After an original official certificate has been issued we may print a replacement, however we are required to reflect this on the certificate and the word ‘replacement’ will be printed at the base of the certificate, please be assured that this does not undermine the certificate’s credibility or value.