Research: Digital skills in decline during pandemic
MARKETERS’ DIGITAL SKILLS STAGNATE AND DECLINE DURING
● New research shows that the marketing industry has bucked wider digital skills trends by stagnating or declining over the last 12 months.
● General Marketing is the only discipline to see any significant improvement, increasing by 7 per cent.
● Target Internet and the Chartered Institute of Marketing (CIM) are calling on the industry to prioritise the development of digital skills at all job levels.
New research published by the training body Target Internet, in association with the Chartered Institute of Marketing (CIM), reveals that digital marketing skills have stagnated or declined during the pandemic.
The report finds that unlike many other sectors - which saw digital skills accelerated by the pandemic - the majority of digital marketing skills stagnated or declined between 2020 and 2021. This decline has occurred across almost all sectors, and at all job levels, with skills in Analytics & Data falling the most (-6%), followed by Content Marketing (-4%) and Social Media (-2%).
The results from a benchmarking test of digital marketing skills of over 7,000 marketing professionals was carried out by Target Internet in 2018 and repeated in 2020 and 2021. The test requires professional marketers to complete a series of tasks aimed at testing their knowledge in 12 areas of marketing, with a particular focus on digital skills. The results therefore are an accurate and comparable assessment of the digital skills of individual marketers.
De-prioritisation of Digital Skills
Interestingly, previous data from CIM’s recent ‘Impact of Marketing 3’ report found that six in ten (60%) marketers who were furloughed used the downtime on personal development, with their focus shifting to upskilling in areas such as brand, copywriting and strategy. This is supported by today’s findings that shows the only discipline to significantly improve over the last 18 months was ‘general marketing’, which saw an increase of 7%.
This report should act as a warning to both employers and employees. The current recruitment market is seeing a high volume of marketing jobs across all areas, but a shortage of candidates with the right skill sets. This means marketers need to be even more mindful of where they are focusing when it comes to their professional development, whilst not losing sight of those all-important digital marketing skills which have long played a critical role in marketing.
Commenting on the results of the benchmarking study, CEO of Target Internet, Daniel Rowles, said: “The results of this year’s benchmark help us get a better understanding of the state of UK marketers' digital skills, presenting us with a real opportunity to upskill the sector. Organisations who have invested in individuals and allowed their skillset to flourish will stand out from the crowd and attract better talent in the long run.”
Agencies continue to demonstrate more advanced digital marketing skills
The last edition of the report found that marketers from agencies were significantly more advanced in the implementation of digital marketing techniques than the sector as a whole. Whilst agencies saw skills drop off in a comparable way to many other sectors, they continued to score well compared to the industry average, with nearly a quarter (24%) of its workforce in the top two quintiles - one of the highest concentrations of scores of any industry. This could also be reflective of the shift from using in-house marketing teams to outsourcing over 2020, with 50% of agencies revealing in CIM’s CMO50 report that they saw increases in revenue, which in turn drove a need to upskill staff to meet demand.
Skills aligning with seniority
For the first time in the skills benchmark’s history, the findings have shown a closer alignment between seniority and level of digital marketing skills. In most cases, the more senior the marketer, the higher their digital marketing skills ranked. Whilst this might seem like a positive, it is reflective of a stagnation of skills amongst marketers at management level roles.
Gemma Butler, director of marketing of the Chartered Institute of Marketing, said: “The latest Digital Marketing Skills Benchmark should act as a prompt for organisations across the sectors. With marketing technologies and social media platforms continuing to innovate at pace - and consumer use of digital channels showing no signs of slowing - the range of skills expected from marketing professionals will continues to expand. Whilst there are many challenges out there and a distinct shift in focus to the broader marketing skillsets, this cannot be to the detriment of digital skills. Marketing teams must find a balance which enables them to work effectively, meeting the needs of both their customers and their organisation’s objectives.
“The risk of getting left behind needs to be highlighted on the basis that technology isn’t going to wait, and the need to continue upskilling in order to just stand still was apparent before the pandemic, the risk now is that it will only continue to grow and the skills gap could become unmanageable. Employers must invest in the on-going development of their marketing teams.”
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To take advantage of CIM’s growing portfolio of online services, which include: webinars, podcasts and training materials and online courses like the ‘Digital Marketing Channels’ course click here.
To read CIM’s Impact of Marketing 3 report click here.
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Over 7,200 individuals were asked a series of questions on 12 core digital marketing related topics. The questions were taken from a bank of questions on each topic that tested both tactical and strategic knowledge. These questions were weighted according to difficulty/ level of specialism, and a percentage score was calculated out of a possible 100%. The benchmark was tested in a range of commercial organisations before being made more broadly available. This was to make sure the results aligned with the reality of an individual’s skills. Questions are regularly updated to reflect the latest industry best practice and are aligned with the Chartered Institute of Marketing professional standards and qualifications. The data was collected and then cross referenced against third party industry data to check for validity. It was also manually reviewed to make sure the individuals and their organisations represented a broad range of roles, organisation type and size within each industry. We continue to collect data on an ongoing basis and this allows us to keep on increasing the sample size, as well as seeing changes over time.
For over 100 years, CIM has supported the marketing sector. With over 20,000 members in more than 100 countries, CIM strives for business leaders and opinion formers to recognise the positive contribution professional marketing can bring to their organisations, the economy and wider society. We support, develop and represent marketers, organisations and the profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct. While our diverse range of training courses and world-renowned qualifications enable modern marketers to thrive in their roles and deliver long-term success for businesses. Find out more about CIM by visiting www.cim.co.uk
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