March 05, 2020
6:00 PM - London
Every company has a collection of rules, regulations and procedures that form the backbone of its program to keep customers and staff safe. The real goal is to prevent people from getting hurt – but you can’t just give them a big, fat rule book and expect them to comply. So how do you influence behaviour to ensure a safe customer experience?
The key is to develop safe work habits beyond compliance with influence, education and coaching.
It is critical that we understand the role and importance of leadership. We all recognise that leadership is a key component of any safe organisation, but it is not widely understood how safety can be successfully delivered by managers and leaders. It’s also important to understand the impact of leadership when things go wrong and the leader’s role in creating a culture.
At this latest CIM/LCF Marketing Club event Matthew Hancox, Head of Network Planning and Services at TfL will talk about:
- The value of process and valuing warning signs before they escalate
- The rapid pace of change enabled by a significant incident
- Continuous improvement and the role of the leader to embed this into the culture
Matt’s presentation will be followed by a challenge around how you make rapid change in an organisation when there has been no ‘significant incident’ and what part internal marketing can play in that.
Attendance is free for London College of Fashion students.
CPD category: General business skills
Duration: 1.5 hours
Registration and networking is from 18:00, the event starts at 18:30 and finishes at 20:30. If you are a non-EU resident, please contact the Regional Events team to make your booking.