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March 06, 2018

6:00 PM - Cirencester

Steve Jobs, Chairman, Chief Executive Officer and co-founder of Apple Inc. said; “You have to start with the customer experience and work backwards to the technology”. His reasoning was that people fear technology; but they don't need to understand it; they need to understand people and other resources.

At this CIM event, learn how Bürkert, one of the world's leading manufacturers of measurement and control systems for liquids and gases, has gained global organic profitable growth by implementing this philosophy and putting the customer at the centre of what they do. Bürkert is entirely family-owned, who invest their own money in state-of-the-art technology and superlative quality, but also the people to understand their customer needs.

Bürkert’s Marketing Manager & European Marketing Coach, Helen Christopher, will explain how the business grows through its marketing and sales efforts to deliver customer value and satisfaction. You will also have an opportunity to tour the facilities and discover how they deliver a customer experience that turns purchasers into loyal devotees.

CPD category: Championing the customer
Duration: 1.5 hours

Registration and networking is from 18:00, the event starts at 18:30 and finishes at 20:00.

Bürkert Fluid Control Systems
Fluid Control Centre
1 Bridge End
Cirencester
Gloucestershire
GL7 1QY
United Kingdom

Sector: Non-specific

Region: South-West
Map link: click here

Speakers: Helen Christopher

Contact:

Network Support team

cim.events@cim.co.uk

+44 (0)1628 427340

Prices

  • Member: £20
  • Studying member: £20
  • Student: £25
  • Non-member: £25

Prices shown include VAT. If you have any special requirements, please contact the Network Support team.

Please book online for this event. If you cannot do so, please call the Network Support team on +44 (0)1628 427340