October 05, 2018

9:30 AM - Cookham

Customer experience expert, Kristy Davies-Sumpter from Zest Consultancy, will take you on a journey through the ever-evolving world of customer and employee experience, insights into what’s hot and what’s not and uncover how mindsets and processes play a big part of business success.

Content and PR expert, Nicky Rudd of Padua Communications, will talk about how companies can use content marketing as an onboarding tool as a means of upselling and turning customers into brand fans and to keep existing customers happy after the initial shine of being a new customer has passed.

Delegates will hear from experts in an informal session which is aimed at marketing managers and business owners (SMEs).

CPD category: Championing the customer
Duration: 2 hours

Registration and networking is from 09:30, the event starts at 10:00 and finishes at 12:00. If you are non-EU resident, please call the Network Support team to make your booking.

Contact us

To contact a member of our Network Support team please call +44(0)1628 427340 or email cim.events@cim.co.uk.

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Moor Hall
United Kingdom

Sector: Small Business

Region: South-East
Map link: click here

Speakers: Kristy Davies-Sumpter and Nicky Rudd


  • Member: £25
  • Studying member: £25
  • Student: £20
  • Non-member: £30