November 30, 2018

8:30 AM - Oxford

Delegates will hear from experts in an informal session which is aimed at marketing managers and business owners (SMEs).

Customer experience expert Kristy Davies-Sumpter from Zest Consultancy will take you on a journey through the ever-evolving world of customer and employee experience, insights into what’s hot and what’s not and uncover how mindsets and processes play a big part of business success.

Content and PR expert Nicky Rudd of Padua Communications will talk about how companies can use content marketing as an onboarding tool as a means of upselling and turning customers into brand fans and to keep existing customers happy after the initial shine of being a new customer has passed.

CPD category: Championing the customer
Duration: 2 hours

Registration and networking is from 08:30, the event starts at 09:00 and finishes at 11:30. If you are non-EU resident, please call the Network Support team to make your booking.

Please note, booking is essential to secure your place at this event.

Contact us

To contact a member of our Network Support team please call +44(0)1628 427340 or email cim.events@cim.co.uk.

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Clerici Building, Headington Campus
Oxford Brookes University
Headington Road
United Kingdom

Sector: Small Business

Region: South-East
Map link: click here

Speakers: Nicky Rudd and Kristy Davies-Sumpter


  • Member: £25
  • Studying member: £25
  • Student: £20
  • Non-member: £30