May 14, 2018

6:00 PM - London

Research from Gartner shows 89% of companies claim to compete on customer experience yet national surveys, such as the UK Customer Satisfaction Index report mixed results.

This workshop, facilitated by Richard Beevers, founder of award-winning consultancy Customer Plus, will explore:

• What is customer experience and why is it important?
• Who are our customers and what do they want?
• What are the critical success factors for great customer experience?
• What level of customer experience do we want to deliver?
• How good is our customer experience and how do we know?
• How can we improve our customer experience?

This is the third in our series of CIM/LCF Marketing Club events.

Richard is one of the UK’s leading marketing and customer service consultants. Previously he was Executive Director of Capita Property & Infrastructure a major property and construction consultancy, with 3,500 people and annual revenues of £350M.

Richard’s clients include market leaders such as Ford, Scania and Ericsson and public sector organisations including, the NHS, The Pensions Regulator, and Welsh Water. Richard is a Fellow of the Chartered Institute of Marketing and author of the Investors in People Handbook.

CPD category: Customer experience
CPD duration: 1.5 hours

Registration and networking is from 18:00; the event starts at 18:30 and finishes at 20:30. If you are non-EU resident, please contact the Network Support team to make your booking.

Contact us

To contact a member of our Network Support team please call +44(0)1628 427340 or email cim.events@cim.co.uk.

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London College of Fashion
272 High Holborn
United Kingdom

Sector: Non-specific

Region: London
Map link: click here

Speakers: Richard Beevers


  • Member: £10
  • Studying member: £10
  • Student: £10
  • Non-member: £20