February 18, 2019
6:00 PM - LondonThis event is fully booked
Research from Gartner shows 89% of companies claim to compete on customer experience yet national surveys, such as the UK Customer Satisfaction Index, report mixed results.
This workshop, facilitated by Richard Beevers, founder of award-winning consultancy Customer Plus, will explore:
• What is customer experience and why is it important
• Who are our customers and what do they want
• What are the critical success factors for great customer experience
• What level of customer experience do we want to deliver
• How good is our customer experience and how do we know
• How can we improve our customer experience
This is the second in our series of CIM/LSBU Marketing Club events.
Richard is one of the UK’s leading marketing and customer service consultants. Previously he was Executive Director of Capita Property and Infrastructure, a major property and construction consultancy, with 3,500 people and annual revenues of £350M.
Richard’s clients include market leaders such as Ford, Scania and Ericsson and public sector organisations including the NHS, The Pensions Regulator and Welsh Water. Richard is a Fellow of CIM and author of 'Investors in People Handbook'.
CPD category: Customer experience
CPD duration: 1.5 hours
Registration and networking is from 18:00; the event starts at 18:30 and finishes at 20:30. If you are non-EU resident, please contact the Regional Events team to make your booking
Speakers: Richard Beevers
- Member: £10
- Studying member: £10
- Student: £10
- Non-member: £20
The prices shown include VAT with refreshments and a light buffet provided. If you have any special requirements please contact the Regional Events team.
Please book online for this event. If you cannot do so, please call the Regional Events team on +44 (0)1628 427340.Tweet