Delivering outstanding customer experience

February 18, 2019

6:00 PM - London

Research from Gartner shows 89% of companies claim to compete on customer experience yet national surveys, such as the UK Customer Satisfaction Index, report mixed results.

This workshop, facilitated by Richard Beevers, founder of award-winning consultancy Customer Plus, will explore:

• What is customer experience and why is it important
• Who are our customers and what do they want
• What are the critical success factors for great customer experience
• What level of customer experience do we want to deliver
• How good is our customer experience and how do we know
• How can we improve our customer experience

This is the second in our series of CIM/LSBU Marketing Club events.

Speaker:-
Richard is one of the UK’s leading marketing and customer service consultants. Previously he was Executive Director of Capita Property and Infrastructure, a major property and construction consultancy, with 3,500 people and annual revenues of £350M.

Richard’s clients include market leaders such as Ford, Scania and Ericsson and public sector organisations including the NHS, The Pensions Regulator and Welsh Water. Richard is a Fellow of CIM and author of 'Investors in People Handbook'.

CPD category: Customer experience
CPD duration: 1.5 hours

Registration and networking is from 18:00; the event starts at 18:30 and finishes at 20:30. If you are non-EU resident, please contact the Regional Events team to make your booking