• CoBrowse

    • February 19, 2020

    6:00 PM - Edinburgh

    Customer experience is emerging as a discipline in its own right, but what does this mean? How does this differ from service design or user experience (UX)? How does this sit alongside feature teams or product owners? How is this different to customer service? How do organisations meaningfully apply the customer experience principles - and how do you know when you are doing it right?

    Our speaker Kirsty Lieberthal, Customer Experience Strategy Manager at Prudential UK, is a creative and digital agency veteran of 20+ years and now specialises in CX in transformation environments.

    CPD category: Strategy
    Duration: 1 hour

    Registration and networking is from 18:00; the event starts at 18:30 and finishes at 19:30. If you are a non-EU resident, please contact the Regional Events team to make your booking.

    This event has now passed
    DoubleTree by Hilton Edinburgh City Centre
    34 Bread Street
    Edinburgh
    EH3 9AF
    United Kingdom

    Add to calendar Calendar icon

    Sector: Non-specific

    Region: Scotland
    Map link: click here

    Speakers: Kirsty Lieberthal

    Contact:

    CIM Events Team

    cim.events@cim.co.uk

    +44 (0)1628 427340

    Prices

    • Member: £10.00
    • Studying member: £10.00
    • Student: £10.00
    • Non-member: £15.00

    The prices shown include VAT, with refreshments provided. If you have any dietary or access requirements please contact the Regional Events team.

    Please book online for this event. If you cannot do so, please call the Regional Events team on +44 (0)1628 427340.