|Member Virtual:||Log in for prices|
Full board accommodation is only included on residential courses at Moor Hall, Berkshire.
Need some help making your choice? We have a dedicated team available to assist you. They’ll make sure you find the right course to support you in achieving your goals. Call us on +44 (0)1628 427360.
Customer Journey Mapping is essential for improving customer experience. This course focuses on identifying critical touchpoints on the Pathway to Purchase. Each touchpoint represents an opportunity to deepen your engagement with the customer and improve conversion opportunities. This course will help map your customer journey and identify customer goals, key communications channels and content development on the Pathway to Purchase. You will then be able to develop a list of actions that enable you to improve conversions and customer experience. Throughout the day, you will map your own customer journey and develop an action plan to improve customer experience (CX).
Anyone who wants to improve brand activation and customer experience on the Pathway to Purchase. Customer Journey Mapping can help you better understand what customers need to make informed decisions about your products and services.
“Very helpful in giving me a better insight into the Customer Journey path to purchase process. Another piece of information to add to my growing skill set.”
Our virtual delivery format is designed to deliver engaging and interactive experience using short bursts of content delivery, group breakouts, interactive polls, multimedia case histories and how-to-do workshops.
If so please continue to add any extra courses to your cart or check out.
Want to purchase courses for multiple people or have any other training requirements?
Call us on 01628 427360
Email us at email@example.com
or click on the 'Need Help' icon that has appeared to the right.