For assistance with your booking or any questions relating to these Terms and Conditions, please contact the Sales team on +44 (0)1628 427200 or email training@cim.co.ukBy accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below.

1. Bookings

1.1 Bookings can be made by post, e-mail or online and are regarded as confirmed bookings when made.

1.2 Completed bookings and purchases are considered to be firm orders once accepted, whether you select to pay online or offline.

1.3 It is your responsibility to ensure you have selected an appropriate training course which is suitable for you and your learning objectives.

1.4 You are responsible for ensuring you are at the right level of learning to benefit from the training courses. If you would like more information and to check the course is right for you contact us on +44 (0)1628 427200 or email training@cim.co.uk

1.5 For most products brought online you have the legal right if you are a purchasing as a consumer only to change your mind within 14 days of the order acceptance and receive a refund. These rights are under the Consumer Contracts Regulations 2013.

1.6 A business that buys goods isn’t counted as a consumer under the Consumer Rights Act, and business-to-business (B2B) transactions don’t have the same protection. These rights are under the Consumer Contracts Regulations 2013.

1.7 You do not have the right to change your mind once you have started to download your training materials or have completed the course.

2. Payment

2.1 All course fees must be paid in full within 30 days of the confirmed bookings or immediately for late bookings.

2.2 Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared.

2.3 Courses are only confirmed when full payment has been made and until this time the courses can only be regarded as provisional.

2.4 The Chartered Institute of Marketing reserves the right to levy interest or administration charges in the event of payments being made by instalments. This should be agreed in writing in advance; default on a payment due will result in the full balance becoming payable and possible removal from the course.

2.5 Bank Details
Bank Name The Royal Bank of Scotland
Address 28 Cavendish Square; London; W1G 0DB
Bank Sort Code 16-00-30
Bank Account Number 10193302 The Chartered Institute of Marketing
VAT Number GB 302 2509 13
Account Contact Tracey Sheppard
Telephone Number +44 (0)1628 427425


3. Cancellations

3.1 Written notification of cancellation of the course booking within 0–30 days (inclusive) of the course date, or failure to attend a course without prior written notification, will be subject to the scale of charges shown in the Transfer and Cancellation table below. The full course fee is due immediately:

For residential programmes, the start date is the date the course begins.

For workshops, it is the day of the course.

3.2 Courses booked inside 30 days must be paid immediately. If payment has already been made only the remaining percentage of the course fee, after the transfer or cancellation charges have been applied, shall be refunded.

4. Transfers

4.1 Written notification is required to transfer a booking to another course. Course bookings can be transferred without charge when notification is received 15 or more days prior to the start date of the originally booked course.

4.2 Where notification is received within 1–14 days (inclusive) of the start date of the originally booked course, a once only transfer is allowed with a 25% charge applied based on the original fee. If that transfer is then cancelled or changed at any time, the full course fee remains payable.

4.3 Transfers on the day shall only be permitted when supported by a doctor’s certificate. In all other circumstances 100% of the course fee will be payable.

4.4 Only one transfer is permitted per booking. Subsequent transfers or cancellations shall be affected in line with the conditions outlined in the Transfer and Cancellation table.

4.5 The original course fee is the amount that has been invoiced, i.e. this may show a discount if the delegate is a member.

4.6 All late bookings, first confirmed within 30 days of the course date, will be subject to normal cancellation and transfer terms and conditions.

4.7 Entry to the course will be denied if payment has not been received or prior written agreement has not been given.

Number of days notice


% course fee payable


% course fee payable

31+ days

No charge

No charge

15-30 days

100% of fee due

No charge

1-14 days

 100% of fee due  25% of original course fee


5. Substitute

Clients may substitute the original delegate with another person at no extra charge. Written notification is required to substitute a delegate.

6. Refunds

If eligible we will refund you the price you paid for your course by the method you used for payment. However we may make deductions from the price as per the cancellation and transfer table above.

7. Cancellation of course

7.1 The Chartered Institute of Marketing reserves the right to amend or cancel any course, course times, dates or published prices.

7.2 Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price.

7.3 As a course may be cancelled up to two weeks prior to its start date, we recommend that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the delegate’s responsibility. CIM does not accept any liability for reimbursement of travel costs.

8. Early Bird discount

8.1 The 10% ‘early bird’ discount applies to selected courses and dates only. Each course date will have a specified valid from and to date.

8.2 This offer is limited to the first three persons who sign up to each selected course date will have a specified valid from and to date.

8.3 CIM reserves the right to change these terms and conditions at any time without prior notice by amending these online.

8.4 Unless specified otherwise, this 10% discount is not valid in conjunction with any other offer.

9. Accommodation and transport

Residential courses (only offered at Moor Hall) include accommodation from the morning of the first day of the course to the final afternoon of the course (unless otherwise stated on the booking confirmation), in a single occupancy study bedroom. Extended accommodation can be arranged at Moor Hall at a preferential rate, which has to be paid locally on departure. Any requests for extended accommodation should be e-mailed to reception@cim.co.uk For airport transfers please contact reception who can supply details of a local taxi company, telephone +44 (0)1628 427500 or email reception@cim.co.uk.

10. Special Requirements

Special requirements and dietary needs can be met and arrangements for personal religious worship or for disabled delegates easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.

11. Intellectual Property

All materials provided by Learning and Development remain the intellectual property of The Chartered Institute of Marketing and its partners, who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing.


12. Data Protection

The Chartered Institute of Marketing does not sell, trade or rent your personal information to others. However, CIM may contact you with useful and interesting additional information regarding our products and services. Please see our Privacy Policy for further information on how we may use your data.

13. Other Terms

CIM reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate by CIM or its partners. This would result in no refund of course fees or other costs being paid.

These Terms and Conditions were most recently updated on 10 May 2017. CIM Training course booking Terms and Conditions maybe amended from time-to-time.