Practical Insights: How to engage with and retain your key customers Exchange_Lock

Practical Insights: How to engage with and retain your key customers

  • Broadcast: Tuesday 20 March 2018
  • Nick Baggott

Now more than ever, hanging on to your best customers is crucial to business growth. In this month’s Practical Insights webinar with Nick Baggott, CIM Course Director, we'll show you how you can engage with your customers and turn them into your advocates.

What you'll learn:

  • How to segment and target your best customers
  • Build an engaging customer retention programme
  • Tips on analysing if your programme has been successful

Our monthly webinars, which are exclusive to CIM members, enable you to watch and listen from your desk or catch up on demand when it's convenient for you. Hosted monthly by subject matter experts, our webinars keep you up-to-date and knowledgeable on topics which cover all aspects of marketing. You'll also be able to apply what you've learned immediately to your current role.

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About the Speaker

Nick Baggott
Nick Baggott Course director, CIM

Nick Baggott FCIM FIDM has been a CIM course director in CRM and digital marketing for six years. He is MD of Navigate Consulting Ltd and works globally with clients like Google, HP, EY, BP and Vodafone. He was formerly Group Client Service Director at Chemistry, having built the agency from start up to flotation.

In addition to being a CIM course director, he is a regular contributor to the content hub through his articles, and a frequent host of our monthly member exclusive webinars. You can explore some of his latest work via the links below.

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